Probs with EIC

[PClark]

I have recently purchased and installed the boxed version of live. I have not yet received the actual box yet but have installed everything on my macbook on-line using my serial numbers. My problem is that I do not have all the sounds that should be included with the EIC as described in the manuel. I have unlocked and registered IEC, I can open the instrument rack and there are some sounds, but I seem to be missing a lot of the "essential" sounds. The only sounds that come up are synthy sounds. I have no grand piano, no realistic strings, only one instrument in the guitar/plucked section and so on. I am missing a lot of what should be there. I went to the preferences menu and did a search for live packs and it showed me a bunch of EIC packs listed as "not installed". These included brass, keys, guitar, choir, woodwinds, etc. However, when i went to install them it tells me it cannot install it because it can only upgrade a previously installed version. Whats the deal here? I have already installed EIC. Do I need to wait and install something that comes with the actual box? Thanks for your help.

[PClark]

NEVERMIND! Sorry. Ableton support got back to me in under 5 minutes! Awesome! Turnes out I do need to install what comes in the box first.

[mkelly]

I have recently purchased and installed the boxed version of live. I have not yet received the actual box yet but have installed everything on my macbook on-line using my serial numbers.

The EIC is "a multi-gigabyte library of meticulously sampled and selected instruments" - the download version couldn't contain the actual EIC. When you get the DVD-ROMs in the box they should contain Live Packs (.alp files) which you can then install to Live and that should take in what you need.