Security and on-line purchasing...

Discuss music production with Ableton Live.
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aueua
Posts: 6
Joined: Sun May 23, 2004 3:44 pm

Post by aueua » Tue Jul 27, 2004 11:01 am

Hi!
I'm also experiencing problems with Online Shop during the credit card acceptance process. Error Code is something like 00009_Invalid_Number.
I have a valid EuroCard/Mastercard, but does not work.
Yesterday, I dropped an email to [email protected] and still waiting for a reply.
Any idea?

TIA for any tip/help!
Aueua
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aueua
Posts: 6
Joined: Sun May 23, 2004 3:44 pm

Post by aueua » Tue Jul 27, 2004 11:07 am

Here is the exact Error Code:
Error while processing your credit card information
Error (L_009): Invalid Productnumber.
Error (L_009): Invalid Productnumber.
... hope that helps!

Cheers!
Aueua
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Martin
Posts: 8
Joined: Mon Jul 26, 2004 11:03 am
Location: Ableton HQ

Post by Martin » Tue Jul 27, 2004 11:36 am

aueua wrote:Here is the exact Error Code:
Error while processing your credit card information
Error (L_009): Invalid Productnumber.
Error (L_009): Invalid Productnumber.
... hope that helps!

Cheers!
Aueua

Hi Aueua,

thanks a lot for reporting this! The bug is fixed and everything works again.

Best regards,

Martin
ableton
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azmills
Posts: 65
Joined: Fri Jun 04, 2004 7:15 pm

Post by azmills » Tue Jul 27, 2004 7:18 pm

Thanks Martin
AZ Mills: Dual 2.7gig G5, 5gig RAM, MBP 2.2gig C2D, 4gig RAM, Novation ReMote 25, Live 8 suite, Logic Pro 8 Studio, NI Maschine 1.6, various hardware & software
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Guest

........hey safari users....

Post by Guest » Tue Jul 27, 2004 8:08 pm

using the latest Safari browser, i noticed that i couldn't complete the transaction because of the cookies setting.. make sure it's on "always accept". was smooth after that. 8)
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