So I got shipped the wrong stuff...

daede · Post by **daede** » Sat Jan 05, 2008 2:02 am

I ordered the Live7 upgrade- the bundle with Drum Machines and Session Drums on the 24th... just received it today, but the Session Drums disc(s) aren't there.

It's disappointing that Ableton can't come up with a support line for their US customers, and I have previously sent emails to [email protected] that have (so far) gone unanswered. (To be clear- I sent an email earlier this week about a different question and got no reply.) I'm not expecting an immediate answer to my problem, but that would be nice.

Any idea how one gets ahold of someone at Ableton without resorting to international calling fees?

Machinate · Post by **Machinate** » Sat Jan 05, 2008 2:34 am

http://www.skype.com/allfeatures/callphones/

I call from Denmark to a us-based cellphone for silly money, same thing applies the other way across the pond.

- But I would start by sending an email to customercare@ with the heading "URGENT: wrong shipment received" or similar. You'll get a reply quickly, I reckon.

stefanvdm · Post by **stefanvdm** » Tue Jan 08, 2008 11:38 am

things are a bit slower at most companies around Christmas/New Year, they will definitely answer your e-mails soon!