Ableton Support - Good or Bad?

mX · Post by mX » Thu Aug 12, 2004 2:19 pm

I've sent three emails to Ableton tech support with no response. Is this the norm? Has anyone else experienced this? Is it normal to wait a week for a response? All I need is an addtional unlock code for my laptop. I'm a paying customer and I can't get any help.

dirtstyle · Post by **dirtstyle** » Thu Aug 12, 2004 2:57 pm

when I was having trouble they got back I think it was 2 days max. But I also had to account for the fact that they're in Berlin and I'm in Colorado. Usually though they're pretty fast and are perhaps more helpful and responsive than most emailed tech support.

kleine · Post by **kleine** » Thu Aug 12, 2004 3:03 pm

Hello mX,

You should have received my answers already.

Best,
Ch. Kleine

dirtstyle · Post by **dirtstyle** » Thu Aug 12, 2004 3:05 pm

also, you don't need another unlock code for your laptop, they will allow a couple of unlocks. they're cool and understand that the people who buy this app usually have more than one computer that it needs to be on, for gigging and such.

Willyum · Post by **Willyum** » Thu Aug 12, 2004 5:38 pm

they're very good.

jamief · Post by **jamief** » Thu Aug 12, 2004 7:12 pm

GOOD

way better than steinberg way better

ekko · Post by **ekko** » Thu Aug 12, 2004 7:16 pm

jamief wrote:GOOD

way better than steinberg way better

Well yeah, ANYTHING is better than nothing.

jamief · Post by **jamief** » Thu Aug 12, 2004 7:17 pm

ekko wrote:
jamief wrote:GOOD

way better than steinberg way better

Well yeah, ANYTHING is better than nothing.

Well somethings are better than others

StompyJ · Post by **StompyJ** » Thu Aug 12, 2004 8:00 pm

top two or three companies I've dealt with

5dots · Post by **5dots** » Thu Aug 12, 2004 8:13 pm

ableton has occasionally gotten back to me about problems as quickly as within the hour. they have probably the BEST support of any company i've dealt with - not just audio, either. ANY company.

mX · Post by mX » Fri Aug 13, 2004 12:23 am

OK. This is good to hear.

For whatever reason, Ableton is showing that I've unlocked Live 4 SIX times.

I haven't shared or misplaced my serial. I'm now wondering if anyone else has encountered this problem?

Anyway, I've been contacted. Hopefully it will be resolved ASAP.