Live 4 wont open... HELP!!!

UHE is now closed. For Technical Support from Ableton, please go here: http://www.ableton.com/support
Locked
Guest

Live 4 wont open... HELP!!!

Post by Guest » Fri Aug 06, 2004 12:40 pm

I have been using Live 4 since it was released but the other day I was using it and I got an error and my PC rebooted. When it booted up again, I tried to open Live and it doesn't get past the load-up screen, t gets stuck on "creating new live set". I have un/reinstalled it and it still doesn't work. The strange thing is, I tried reinstalling it under a different user log-in and it works fine?

Any ideas???

Frank Hoffmann
Posts: 771
Joined: Tue Jan 28, 2003 6:01 pm
Location: Ableton Headquarter

Post by Frank Hoffmann » Sat Aug 07, 2004 9:31 am

Did you use a template file? If so, try to remove it.

Frank
Frank Hoffmann
[email protected]

Guest

Post by Guest » Sun Aug 08, 2004 9:38 am

The only template I think Live will try to load is the first lesson, I removed all of the demo arrangements but I still get the same problem...

Guest

Post by Guest » Sun Aug 08, 2004 10:06 am

Heres what happens...

Image

This is as far as it gets...

I was so amazed by live 4, but now it doesn't work I am gutted!

Alex
Posts: 4006
Joined: Wed Apr 03, 2002 1:07 pm
Location: Ableton Headquarter

Post by Alex » Thu Aug 12, 2004 2:17 pm

Hi,

please send me the logfile of Live. It is normally located in

"C:\Documents and Settings\USERNAME\Application Data\Ableton\Live 4.0.1\Preferences\Log.txt".

By default this folder is hidden, so maybe you have to change your settings to get this log file.


Because you said it works fine under a different user account, have these both user accounts the same access rights?


regards,
Alex

Guest

Post by Guest » Tue Aug 17, 2004 4:05 pm

Hi Alex.

I will send you the log file when I get home. I don't think the rights are the problem, as my log-in is the administrator and my girlfriends is just a normal account.

Locked