Amberience wrote:aleme wrote:Robert Henke wrote:we simply do not have the resources to do so while also working on new ideas that go away from a classical DAW.
Cheers, Robert
but the price for your product is too high for that statement! in my opinion you should have the resources. fire some customer care or other unnecessary business units guys and hire some very good skilled developers.
for all the users saying the op should stfu:
i know here are alot of people totally hyped and addicted by ableton, that´s the reason they come forward as ableton´s attorneys. i think the op has the right to speech for himself and to complain about important but missing features.
Fire customer care??
Okay. I work for a smallish software development company, and you have no idea what you talk about. I'm part of a small team who provide customer support. I work in customer care. BUT....
I also pack orders, I also ship orders. I QA the software before release, I make presets for our users, I'm one of two people who reproduce bugs our users and beta-team report to us. I respond to users support queries, even when they're clearly stupid. I arrange discounts, and I have a lot on my plate.
But you see me as unnecessary??
Like I said.. you have no idea what you're talking about. Ableton are likely a very small team. The customer care guy most likely does a lot of stuff that is very important to the company... in fact, the customer care team could be comprised of secretaries, quality assurance people, staff who ship boxes, answer phone calls.. etc.. etc... you get the point.
They probably have about 20 people working for them at their HQ, and a few remote support people around the world. Don't be fooled by the marketing, they're most likely NOT a massive company!!
The price of the product is not too high for the statements that Robert has made. You are just a typical greedy consumer who is not thankful for what he/she has.
B U L L S H I T!!!!!!!!! YOU HAVE NO CLUE ABOUT ABLETON!!! 20 PEOPLE? THEY ARE MORE THAN 70!!!!!! BTW Their cust care team is not the technical support! i compared the pricing in relation to the feature set of e.g. cubase, logic, sonar, etc . im not a greedy guy, i have my license otherwise i would use cracked software. using warez is greedy!
BTW look at your post
http://forum.ableton.com/viewtopic.php?t=87031
who is a SKINFLINT?!?!?!? muhahahahahahahaha you realy make me laugh ...
btw , at the moment they are looking for Part-Time Employees for their Customer Care Team (f/m):
here the job description:
Your Responsibilities
* Answering customer inquiries
* Processing customer orders via e-mail and phone
* Basic technical support
* Time required: 20 hours a week or more
Your Profile
* Great service mentality, ability to think from a customer's perspective
* Excellent communication skills
* Very good English skills (native speakers preferred)
* Experienced in e-mail and telephone customer service
* Familiar with PC/Mac and MS Office software
* Good organizational and analytical skills
* Live users and/or musicians welcomed
* Ability to work independently
* Additional foreign languages advantageous (Japanese, French, Spanish, Italian)
* Frank, friendly and easy-going
* Motivated, results oriented, committed, team player
is that a highly skilled job? i don´t think so
they are also looking for a Team Manager Supply Chain Management (f/m)
the required profile
* Completed studies in business (preferred) with a focus on logistics, completed studies in another field with applicable job experience in logistics, or vocational training as a foreign tradesperson with the accompanying management position in an internationally acting enterprise
* Very good spoken and written English skills
* Analytical way of thinking and feeling for numbers
* Pronounced orientation towards good customer service
* Experience working with prevalent office software programs as well as systems for analyzing inventory
* Ability to work independently, precisely and in an structured manner
* Able to work under pressure, motivated and friendly
why should he have studied business? what a joke, a training on the job in a forwarding agency would be enough for such a job. they could save money and hire developers.
I also have to clarify that i dislike the attitude of NativeBreaks. I dislike words like hating and such, Dom wrote this already. such a behaviour isn´t very cool.
I´ve also researched about the company, maybe you can speak german a bit:
http://www.pressebox.de/pressemeldungen ... 32884.html
http://www.finanznachrichten.de/nachric ... ft-007.htm
http://www.berlinews.de/artikel.php?10958
this company isn´t a startup anymore, their company growth speaks for itself.
"Die Platzierungen basieren auf den kumulierten prozentualen Umsatzwachstumsraten der letzten fünf Jahre, 2001-2005. Die Ableton AG konnte ein Wachstum von über 1.800 Prozent in diesem Zeitraum erzielen. "
in a shortcut: from 2001-2005 they had a growth of more than 1800 %!!!!!
these numbers made an weird impression on me when i hear that they haven´t enough resources. cmon???? we don´t talk politics when we are talking about a company and a product behind it.
GAFM ***
and oranges, i can´t compare one company with another. that would be the same if i would classifiy people or attitudes. but i can compare features for a given price. 