I sold a bit of Numark when I worked retail, and I'd say that about 70% of my numark sales were returned...so many returns that I refused to sell their gear, regardless of profit margin - I just didn't want their stuff to come back, so I didn't sell it. Most of the stuff we stocked were their DJ equipment - mixers, turntables, cd players. The mixers were cheap enough that when they fell apart after taking a beating for a year, nobody cared, but not so with the cd players - they always came back, always had problems. I remember seeing CDXs getting returned every time we sold one, so we would sell them for dead cost under the stipulation that they didn't come back - it was the only way to get rid of that junk. I don't know what shop you worked in, but I worked at a popular Guitar Center, and we sold tons of equipment, so we probably saw more returns than many retail shops.jonny72 wrote:I sold Numark DJ equipment for a number of years in my shop, never had any problems with the quality or service - completely the opposite. I haven't had any dealings with them for a number of years now though, so things could have changed.john doe by choice wrote:For those who don't know (I'm betting a bunch of you do already), Akai Pro is now under the Numark umbrella, same as Alesis (another company that went in the shitter once sold) - if you don't care for Akai's present R&D/customer service, try reading reviews on Numark gear and service...eerily similar.
Numark owning Akai and Alesis isn't a new thing either, they've owned them for years though they seem to run Akai at an arms length.
The Numark/Akai merger happened while I was still in retail, but I quit that monstrosity over two years ago, so yeah, it's not new, but some people still don't know - I just mention it when I hear bad stuff about Akai, because the merger happened around the same time their quality started to take a dive.
EDIT: For the record, the worst customer service I ever received from a company as a sales associate was a tie between Cerwin Vega and Stanton.
