where are my Suite Instrumensts after upgrade?

[Dr Dub]

I upgraded from Suite 7 to Suite 8, and now i don t see my suite instruments any more in Lives Browser.

This is what Abletons Website says about my License:

License 1
Live 7 (Edu)
Operator (Edu)
Sampler (Edu)
Electric (Edu)
Tension (Edu)
Analog (Edu)
EIC (Edu)
Drum Machines (Edu)
Session Drums (Edu)

License 2
Live 8 (Beta)
Operator (Beta)
Sampler (Beta)
Electric (Beta)
Tension (Beta)
Analog (Beta)
Collision (Beta)
EIC (Beta)
Drum Machines (Beta)
Session Drums (Beta)
Latin Percussion (Beta)

License 3
Live 8 (Upgrade)
Collision
Latin Percussion

So what to do?

[aburgener]

http://www.ableton.com/livepacks

Download all that shit

[Dr Dub]

well, all the Livepacks are installed, but Live 8 seems to think that i only own Live, Collision and Latin Percussion, not the whole Suite...

[Michael Hatsis]

same here. I contacted support, maybe you should do the same. will let you know what they say when I hear back...

[Tarekith]

Same issue here, waiting for support to get back to me.

[Dr Dub]

OK, good to hear it s not my fault. But it s a bad timing as it is easter so probably they won t help us till Tuesday. Not a perfect start for my Live 8.
I think i will use the Demo mode till then.

[himalaya]

Hi,
Has anyone received a reply from support regarding this issue ? I'm experiencing the same problem, but since it's saturday support won't answer.

Thank you.

[Angstrom]

this seems obvious, but you could try this -
open preferences/user account licenses

click the link in there to visit ableton.com/authorise

and Live will open your browser at the correct page.
Press the button on that page marked "authorise this computer"

and it should do a little dance to authorise those add-on things that are not currently authorised.

of course, you could use the offline version if your music machine is not online.

I think the Auth system changed with 8.02, so it might be worth poking the server just to see what happens.

[himalaya]

I have done that as the very first step.

By the way, even though I have just installed Live 8, I have received an email from Ableton informing me that I have reached the maximum allowed authorisations. But it's the very first time I have installed v8. ???

[himalaya]

Something is wrong.

Preferences > Authorisation shows:
Live 8
Collision

but I have the whole instruments suite authorised, which shows in my Live 7.

[Lee Sullivan]

Hi

Don't worry I had the same issue. You need to transfer your Live 8 license to the liscense that contains your suite instruments. Support will do this for you.

You won't see the old 'authorize unlock in Live 8.

Cheers

Lee

[sxezskoz]

Hi

Don't worry I had the same issue. You need to transfer your Live 8 license to the liscense that contains your suite instruments. Support will do this for you.

You won't see the old 'authorize unlock in Live 8.

Cheers

Lee

Wow! This answers my question exactly. Thank you for posting this, email sent.

[objectman]

me 2 - sent email with new serial to [email protected]. will report back here if any issues

[Lee Sullivan]

Hi

I called customer services, got through immediately, they spotted the issue and five minutes later license (OIC) was transferred. Unlocked again online and all was fine.

Cheers

Lee

[TobiasHahn]

Hi Dr Dub,

Please contact customer service.

Best, Tobias