Bull - There are waaay less Simpler and Impulse in 8

[abbey1]

OK, it was my bad on the download thing. I wasn't aware but now I am.
And hey, I love Ableton. I think it is one of the greatest tools out there. It just seems their way of going about doing things isn't the best for the user.

[SubFunk]

I think it is one of the greatest tools out there. It just seems their way of going about doing things isn't the best for the user.

i could not agree more, they loose 'track' lately.

[Angstrom]

I think a stand alone "update" app like the NI one might be a big improvement for Ableton.

• It would sort out all these "do I download the big or small updater?" queries
• it would allow users to download only packs that they hold licenses for
• It would allow users to see and access legacy packs
• etc

The current Ableton update system is fragmented and weak (users must know to check the website and/or hit that little item in the help menu). It obviously baffles people.

[SubFunk]

I think a stand alone "update" app like the NI one might be a big improvement for Ableton.

• It would sort out all these "do I download the big or small updater?" queries
• it would allow users to download only packs that they hold licenses for
• It would allow users to see and access legacy packs
• etc

The current Ableton update system is fragmented and weak (users must know to check the website and/or hit that little item in the help menu). It obviously baffles people.

yep, very valid

critique where critique is due...

and they do loose track towards customers lately and other non directly product related issues and they are letting people really down lately as well, share, bridge...

still a real slow 'fixing 8' process.

and then we get copy & paste answers out of an US teaching book on how to fool your customers and get away with it, like we would be 16 year old school kids with brain damage.

not nice for the fact that it was a company that used to have outstanding customer relations.

[The Carpet Cleaner]

Wow abbey1, nice work, you offered us an alternative way to download stuff that Ableton still offers for free on their site. Awesome. Hey perhaps you could also host some free Kore packs that Native Instruments give away completely free on their site and tell everyone how they shafted us too.

And you're also complaining that Ableton now let you use the suite presets completely free? And that's shafting you? If you're idea of getting shafted is be allowed to download the same stuff you always could and have free presets for things you don't own, you must have a very difficult time getting by in life.

ahaha awesome dude !

[Dennis DeSantis]

I think a stand alone "update" app like the NI one might be a big improvement for Ableton.

• It would sort out all these "do I download the big or small updater?" queries
• it would allow users to download only packs that they hold licenses for
• It would allow users to see and access legacy packs
• etc

The current Ableton update system is fragmented and weak (users must know to check the website and/or hit that little item in the help menu). It obviously baffles people.

Agreed, we need to improve the update mechanism.

The first step was providing a "small updater" at all - prior to 8.1.4 there wasn't a Suite updater that didn't include content.

But we definitely plan to improve this whole process in the future. Ideally, the software would just do the work for you (provided you didn't mind it going online automatically.) We're working on it.

Thanks for the feedback.

[Angstrom]

I think a stand alone "update" app like the NI one might be a big improvement for Ableton.

• It would sort out all these "do I download the big or small updater?" queries
• it would allow users to download only packs that they hold licenses for
• It would allow users to see and access legacy packs
• etc

The current Ableton update system is fragmented and weak (users must know to check the website and/or hit that little item in the help menu). It obviously baffles people.

Agreed, we need to improve the update mechanism.
The first step was providing a "small updater" at all - prior to 8.1.4 there wasn't a Suite updater that didn't include content.
But we definitely plan to improve this whole process in the future. Ideally, the software would just do the work for you (provided you didn't mind it going online automatically.) We're working on it.
Thanks for the feedback.

Hi Dennis,
I think most users quite like to manually ask the software if there are any updates.

I hate to hold NI up as a standard-bearer but their combo of Alert Email ("hey there are updates to your products!"), then the user can manually start the Service Center at their convenience ... that actually beats automatic updating every time.

In fact I would say automatic updates are the bane of every electronic musicians existence.
Nobody wants an automatic update halfway through a project, unless they enjoy having heart attacks.

[Dennis DeSantis]

I think most users quite like to manually ask the software if there are any updates.

I hate to hold NI up as a standard-bearer but their combo of Alert Email ("hey there are updates to your products!"), then the user can manually start the Service Center at their convenience ... that actually beats automatic updating every time.

In fact I would say automatic updates are the bane of every electronic musicians existence.
Nobody wants an automatic update halfway through a project, unless they enjoy having heart attacks.

Definitely, checking for updates in the middle of a run is not acceptable. But there are middle ground options:

- automatically check for updates at launch only
- automatically check for updates at a certain time of day

But yes, I could also imagine a system like the one that currently happens during the betas - a Check for Updates dialog at launch - but that scans your entire installation and gets anything that's new; content, the app itself, documentation, lessons, etc.

Best,

[ze2be]

- automatically check for updates at launch only
- automatically check for updates at a certain time of day

Hi Dennis.

This would actually bug me. At times im very stressed with multiple work projects going, jumping in and out of graphic and audio applications. Programs that ask for update on restart, or even on dates, always annoys me. Because it somehow usually shows up when my stress level is at max. And of all my software, I use Live the most!

My 2c

[abbey1]

Just to show I'm not all anti-ableton.
Here's another post that shows my love.
http://is.gd/eaME2

PS. Sorry for the offensive language.

[sporkles]

Just to show I'm not all anti-ableton.
Here's another post that shows my love.
http://is.gd/eaME2

PS. Sorry for the offensive language.

SHAFTED!!!

[fishmonkey]

I think most users quite like to manually ask the software if there are any updates.

I hate to hold NI up as a standard-bearer but their combo of Alert Email ("hey there are updates to your products!"), then the user can manually start the Service Center at their convenience ... that actually beats automatic updating every time.

In fact I would say automatic updates are the bane of every electronic musicians existence.
Nobody wants an automatic update halfway through a project, unless they enjoy having heart attacks.

Definitely, checking for updates in the middle of a run is not acceptable. But there are middle ground options:

- automatically check for updates at launch only
- automatically check for updates at a certain time of day

But yes, I could also imagine a system like the one that currently happens during the betas - a Check for Updates dialog at launch - but that scans your entire installation and gets anything that's new; content, the app itself, documentation, lessons, etc.

Best,

if there are auto-updates, there should also be an option to turn them off.

while we're on the subject, for Mac users: Little Snitch is handy for controlling auto-updates.

[The Carpet Cleaner]

For me NI auto update (service center), doesnt work, and there is a lot of people having the same problem. I couldnt fix it, maybe it's due to my location (australia) ?...
So try to do better than NI , ableton team !

[Angstrom]

- automatically check for updates at launch only
- automatically check for updates at a certain time of day

But yes, I could also imagine a system like the one that currently happens during the betas - a Check for Updates dialog at launch - but that scans your entire installation and gets anything that's new; content, the app itself, documentation, lessons, etc.

Best,

These housekeeping tasks are better handled by the user, on the user's timescale.
Autochecking on start is not popular with users, neither is checking "at a certain time of day"

You have your priorities wrong here. Lets take two cases :
1: user has a working install,
2: user has a crashing install.

for both users they are one week of work into a three week long project, now:

1: in what case would user one (fully functioning) like, need, or prefer automatic checks over a manual one (done at the end of week three). I suggest : In no case, because their install is working and an update might bring unforseen problems (missing samples, presets, time delays).

2: in what case would user two like, need, or prefer automatic checks over a manual check for updates. I would suggest - perhaps only after a crash. Even then I would suggest that users want to get back to work as quickly as possible (perhaps they are on stage!)

I would say that users in "functional" category one outnumber "crashy" category two by at least 9:1. There are more people not needing an automatic alert than there are people needing one. So, my suggestion is : add a link stating "would you like to check for updates and bugfixes?" to the "you just crashed, recover last undo state" alert panel.

I say : Do not check for updates, for everyone, all the time.
it will not be popular.

[8O]

These housekeeping tasks are better handled by the user, on the user's timescale.
Autochecking on start is not popular with users, neither is checking "at a certain time of day"

+1 Precisely.