[frs] Where to send .alp-bugreports?

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posssu
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Joined: Mon Dec 04, 2006 12:58 am

[frs] Where to send .alp-bugreports?

Post by posssu » Mon Feb 09, 2009 8:26 pm

Sorry for a dumb question, but I've been sending some beta bug reports (with ALP-packages) to "beta" under the domain ableton.com, but then I read that "all beta testing is at forums" so I was wondering is there some other way to deliver .alp-packs now or do you guys still read that e-mail?
Juhana Lehtiniemi - Film composer with Ableton Live

scientist
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Location: seattle

Post by scientist » Tue Feb 10, 2009 5:24 pm

keep sending them the emails, but if its something the forum community might be able to help with, post here as well. if i have a spare moment, i like to go through the latest posts and see if i can reproduce any reported bugs.

Lo-Fi Massahkah
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Location: The south east suburbs of Malmö, Sweden.

Post by Lo-Fi Massahkah » Tue Feb 10, 2009 5:34 pm

I'm thinking only crash reports gets sent to beta@. All bugs are reported here (forum) so you can keep track what's been reported or not. Also enables us to search for stuff allready mentioned.

.m

scientist
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Location: seattle

Post by scientist » Tue Feb 10, 2009 6:03 pm

@lo-fi: i think he's asking about the actual report packages, which you can create via 'bug reporting snapshot' even without a crash. if i can easily reproduce a bug i do the snapshot and send it in.

edit: yes, lessons menu says to generate the report and send it to beta@...you had me worried i was sending a bunch of useless information.

Friedemann
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Location: Ableton Headquarter

Post by Friedemann » Tue Feb 10, 2009 6:43 pm

Hi,

please send crash live packs and bug reporting snapshots (.alp files) to
beta@ableton.com

All other bug reports should rather be posted in this forum.

Best,
Friedemann
Friedemann Schautz
schautz@ableton.com

posssu
Posts: 1117
Joined: Mon Dec 04, 2006 12:58 am

Post by posssu » Tue Feb 10, 2009 8:04 pm

Ah, thanks!
Juhana Lehtiniemi - Film composer with Ableton Live

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