cannot open check for updates, support from help Live8.03.

bluesfinger · Post by **bluesfinger** » Sun Jun 14, 2009 6:12 pm

Hi,

Suddenly today I cannot oppen any links from help in browser Live 8.03

Message appears hptt://www.abletone.com /check for update ...etc could not be opened.
There is no application associated with given file name extension

Similar for all links in program ( support , etc.)

What is wrong? With my program or Abletone web pages?

Regards,
Bluesfinger

jok · Post by **jok** » Mon Jun 15, 2009 4:42 pm

Hi Bluesfinger,

working fine over here. Please note that the included link in your post includes a typo - clicking the link generates the error message you reported.
Can you still reproduce the problem when selecting "Check For Updates..." from the help menu?

Best,
Jörg

bluesfinger · Post by **bluesfinger** » Mon Jun 15, 2009 5:57 pm

Hi Jok,

All options from my Help menu ( Visit abletone.com, join user forum, getting technical help - menu on the right side http://www.abletone.com/faq, ceck for updates ) all are disabled with the same message : there is no application associated with the given file name extension.

I re-installed the program 8.03 and executed option on preferences : repair library

but still no success.

I will also email logs from preferences file to abletone support.

Thanks for reply ,
Bluesfinger

jhave · Post by **jhave** » Sat Jul 11, 2009 9:07 pm

any resolution to this ?
I have exactly the same situation

jok · Post by **jok** » Mon Jul 13, 2009 3:13 pm

Hi jhave,

welcome to the forum. Please contact [email protected] with the log.txt and your system infos as described here:

http://www.ableton.com/pages/support/co ... al_support

You can also find the log.txt manually here:

Windows XP

C:/Documents and Settings/your user name/Application Data/Ableton/Live (your version of Live)/Preferences

Note that on some Windows systems the application data folder is hidden by default. Here is what you have to do to make it visible:

1. Launch Explorer.
2. Select Tools/Folder Options/View.
3. Check "Show hidden files and folders."

Vista:
c:/users/username/appdata/roaming/ableton/live/preferences/

Note that on some Windows systems the application data folder is hidden by default. Here is how to make it visible:

1. Launch Explorer.
2. Select Organize/Folder and Search Options/View.
3. Check "Show hidden files and folders."

Best,
Jörg

cannot open check for updates, support from help Live8.03.

cannot open check for updates, support from help Live8.03.

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