korg nanopad broken?

[Rygo]

Hi all,

I bought myself a korg nanopad recently, have a bit of trouble with it -
Obviously in a basic set-up each pad triggers a single midi note, but both pad 10 and 11 trigger 2 notes. (pad 10 triggers notes assigned to both pad 10 & 11, and so does pad 11)

I've checked in the Kontrol Editor, the pads are set up just like the others with only 1 note assigned. Also tried restoring the device to factory settings, but that didn't stop the problem. (Nor did plugging the device into a different usb slot).

I've reproduced the issue in programs other than live too... do you think the nanopad is broke?

If anyone has any suggestions as to things I could try, or may have missed, that'd be great!



(Apologies if this has been asked before, I did a quick forum & google search but couldn't find anything specifically related!)

[kristoffer1989]

i would go back to the store for a new one. Sounds broken to me

[H20nly]

+ 1

If that isn't a stretch... Swapping it out is probably faster than troubleshooting it. At least if you do and its still broke you can scratch that giant ? off the list.

[jimbalaya]

I had one that went wonky on me ... pad 6 would either double-trigger or wouldn't trigger at all; very erratic.
I contacted the place it was purchased to have it replaced (with restocking fee because of the time it took to break)

[Rygo]

I had feared as much... thanks for the input all.

Store I bought it from are kindly sending a courier with a replacement tomorrow.

[H20nly]

kindly indeed.... who is this "store" and where can I find him?

[Rygo]

kindly indeed.... who is this "store" and where can I find him?

Actually bought it through Amazon.co.uk, but the supplier is absolutemusic. They sent out the order next day courier (free) when I ordered it (along with some other stuff) the first time too, using the same courier (DPD uk) for pick-up-n-swap this time I would imagine.

Rather impressed with the service, especially as I only emailed them about the fault last night, they called me this afternoon to sort it out.

[H20nly]

Thats really cool. I never thought broken shit could be so... convenient.

Congrats. I hope it fixes your dilema