Freezing and white screen when loading up

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trexmatt
Posts: 14
Joined: Wed Aug 06, 2008 10:09 am

Freezing and white screen when loading up

Post by trexmatt » Mon Jul 20, 2009 9:10 am

Ok here's the problem.

Whenever I start live the little live loading screen will pop up but after like a second or two it will turn completely white and stop responding. The program does load after about another 30 seconds but I find this really annoying. It also freezes like this when switching between projects the whole screen turns white and stops responding. Here are the details.

Running Live 7.0.3 but I had the same problem with the Live 8 Suite Demo so I didn't think it's a software issue problem.

HP Pavillion dv9500 notebook PC
Windows Vista Home Premium 32 bit
Intel Core 2 Duo T5250 @ 1.50 GHz
2 GB RAM

I do use an external sound card but even without it the same thing happens...

Any help is much appreciated I would love to get this problem sorted out...
I think that I think too much about what I think about...

jok
Posts: 1412
Joined: Tue Apr 24, 2007 2:56 pm
Location: Ableton Headquarters
Contact:

Re: Freezing and white screen when loading up

Post by jok » Mon Jul 20, 2009 3:33 pm

Hi Trexmatt,

please download and install Live 7.0.16 from here:
www.ableton.com/latest_versions

If the problem persists, please contact [email protected] with the log.txt attached as listed here:
http://www.ableton.com/pages/support/co ... al_support

Best,
Jörg
ableton support team
[email protected]

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