Ableton Live 8 with M4L for free.

[basti]

sorry i'm ableton user since the first days and i'm real annoyed that new user get m4l for free in april and all long standing user have a option for a 30% discount. sounds like a bad hoax...

Am I the only one here who think so, or is this just a overreaction of mine? i don't want to bash it but i think its not fair for all that user who purchased ableton for a lot of money without m4l.

lg

[H20nly]

my guess is that they haven't exactly been raking in the dough at the rate that they have in years past. so its a promotion.

those promotion thingys can sting a little. like when you just bought toilet tissue yesterday, then you go back to the store and its buy 1 get 1 free.

[risome1]

Suite 8 owners need a deal to come on Ableton
Lets all post in this topic to get some action

[LoopStationZebra]

Again, I think there's a whole boatload of users like me who have a real interest in M4L, but can think of about 2 dozen other music related items we'd rather buy instead for that amount of money.

Give me a 50% discount, I'll buy it right now.

30% ?

Pfft.

[Jarvisimon]

It's going to be interesting to see how they roll out Live 9. Perhaps a summer announcement leading up to an autumn release, so they can get good sales all the way up to Xmas.

From what i've read, although there are a few issues outstanding, they've stabilised it for most users, though I think the fact there's no longer a forum for bug reports is very dodgy. They must have got really paranoid about that area of the forum because it displayed the bloody guts of the program too openly. All they have now is a technical support link, so we don't get to see who's still having problems, the why's, where's and what with's.

Don't be so cagey Ableton. You're not doing yourself the favours you think you are.

When Live 9 does come out, although I don't expect it to be perfect, I do expect it to be far closer to perfection than Live 8, so bug reports etc are going to be an essential read. You're definitely getting my money this time so be fair to me else you'll never get my money again, only reprimands and recommendations to stay away.

Also, when it does finally get released, please can you get on with fixing the bugs immediately. People had to wait most of a year before you took the problems with Live 8 seriously, instead you expanded the company with releases such as Max4Live and the APC40.

[Forge.]

though I think the fact there's no longer a forum for bug reports is very dodgy. They must have got really paranoid about that area of the forum because it displayed the bloody guts of the program too openly. All they have now is a technical support link, so we don't get to see who's still having problems, the why's, where's and what with's.
.

it's purely down to the fact that they have a far more efficient email ticket system when you email in bugs - a forum requires someone to check it and then note down the bug

plus you get situations where people only report on the forum and consider it reported, but that way it would take longer to be dealt with for that reason.

If you go to the help menu there is a "get support" option which takes you straight to the help browser with links to a bug snapshot file and the right email to send it to. This is WAY more efficient.

They are just diverting traffic into the right direction.

[Rave]

Again, I think there's a whole boatload of users like me who have a real interest in M4L, but can think of about 2 dozen other music related items we'd rather buy instead for that amount of money.

Give me a 50% discount, I'll buy it right now.

30% ?

Pfft.

You write music! I thought you spent all your time life blogging about apple products.

[Ableton_David]

though I think the fact there's no longer a forum for bug reports is very dodgy. They must have got really paranoid about that area of the forum because it displayed the bloody guts of the program too openly. All they have now is a technical support link, so we don't get to see who's still having problems, the why's, where's and what with's.
.

it's purely down to the fact that they have a far more efficient email ticket system when you email in bugs - a forum requires someone to check it and then note down the bug

plus you get situations where people only report on the forum and consider it reported, but that way it would take longer to be dealt with for that reason.

If you go to the help menu there is a "get support" option which takes you straight to the help browser with links to a bug snapshot file and the right email to send it to. This is WAY more efficient.

They are just diverting traffic into the right direction.

abletontrainer is correct about the forum - the change to Users' Help Exchange was brought about to focus more on our personalized email/phone support system, which has proved to be better with helping users address their issues.

Beyond that, another thing to add is that Live is a pretty open program in terms of what it can run - VST, AU, many different audio interfaces and MIDI controllers - which means that it is, often, very unlikely that two users have exactly the same issue. This, then, makes it confusing to have support cases handled publicly on a forum - it's important to address these issues individually.

Users' Help Exchange is there to facilitate collective workarounds and assistance between users - we've got some improvements to that in the pipeline. In the mean time, if you do have any issues or anything to report, then please don't hesitate to get in touch with us: http://www.ableton.com/support.

[Jarvisimon]

though I think the fact there's no longer a forum for bug reports is very dodgy. They must have got really paranoid about that area of the forum because it displayed the bloody guts of the program too openly. All they have now is a technical support link, so we don't get to see who's still having problems, the why's, where's and what with's.
.

it's purely down to the fact that they have a far more efficient email ticket system when you email in bugs - a forum requires someone to check it and then note down the bug

plus you get situations where people only report on the forum and consider it reported, but that way it would take longer to be dealt with for that reason.

If you go to the help menu there is a "get support" option which takes you straight to the help browser with links to a bug snapshot file and the right email to send it to. This is WAY more efficient.

They are just diverting traffic into the right direction.

abletontrainer is correct about the forum - the change to Users' Help Exchange was brought about to focus more on our personalized email/phone support system, which has proved to be better with helping users address their issues.

Beyond that, another thing to add is that Live is a pretty open program in terms of what it can run - VST, AU, many different audio interfaces and MIDI controllers - which means that it is, often, very unlikely that two users have exactly the same issue. This, then, makes it confusing to have support cases handled publicly on a forum - it's important to address these issues individually.

Users' Help Exchange is there to facilitate collective workarounds and assistance between users - we've got some improvements to that in the pipeline. In the mean time, if you do have any issues or anything to report, then please don't hesitate to get in touch with us: http://www.ableton.com/support.

I'm in disagreement with this answer. Ableton made a mess of Live 8, rush releasing it in time for a ready booked trade show and tarnished their image by doing so.

The user bug reporting forum was an angry stew of disgruntled users who felt Ableton had duped them out of their money which must have negatively impacted on your sales but that was Ableton's fault entirely. For people who were thinking of upgrading and didn't, the bug reporting forum was a measuring tool that saved them money and a lot of headaches.

I realise you offer a 4 week fully functioning trial but it took you 40+ weeks before you started bug-fixing in earnest and well over 52 weeks before most of the worst bugs had been dealt with.

If you want our trust in time for Live 9, then it's going to come from users saying how good it is. Keeping the problems out of the public eye is not the way forward, whereas instantaneous responses to any bugs that should arise post-release is, though I hope it is offered in a much more useable state than Live 8 was.

I am one of the users who didn't upgrade, so there's little point in giving me the support link and I won't be upgrading until I hear the good news from people that use it.

Anyway, it's up to Ableton how they roll out Live 9 but please don't treat us as your personal piggy bank. I am still keen to upgrade but you've got to be open and honest with us and not hide its problems out of sight, which is the case with the demise of the bug forum, no matter what spiel you're spinning otherwise. I'm sure the way you're handling it now does have its advantages for the coding team but it also takes away our ability to make judgements.

[LoopStationZebra]

Again, I think there's a whole boatload of users like me who have a real interest in M4L, but can think of about 2 dozen other music related items we'd rather buy instead for that amount of money.

Give me a 50% discount, I'll buy it right now.

30% ?

Pfft.

You write music! I thought you spent all your time life blogging about apple products.

Only 84.3% of my time is spent waxing poetic about Apple products.

[Ableton_David]

abletontrainer is correct about the forum - the change to Users' Help Exchange was brought about to focus more on our personalized email/phone support system, which has proved to be better with helping users address their issues.

Beyond that, another thing to add is that Live is a pretty open program in terms of what it can run - VST, AU, many different audio interfaces and MIDI controllers - which means that it is, often, very unlikely that two users have exactly the same issue. This, then, makes it confusing to have support cases handled publicly on a forum - it's important to address these issues individually.

Users' Help Exchange is there to facilitate collective workarounds and assistance between users - we've got some improvements to that in the pipeline. In the mean time, if you do have any issues or anything to report, then please don't hesitate to get in touch with us: http://www.ableton.com/support.

I'm in disagreement with this answer. Ableton made a mess of Live 8, rush releasing it in time for a ready booked trade show and tarnished their image by doing so.

The user bug reporting forum was an angry stew of disgruntled users who felt Ableton had duped them out of their money which must have negatively impacted on your sales but that was Ableton's fault entirely. For people who were thinking of upgrading and didn't, the bug reporting forum was a measuring tool that saved them money and a lot of headaches.

I realise you offer a 4 week fully functioning trial but it took you 40+ weeks before you started bug-fixing in earnest and well over 52 weeks before most of the worst bugs had been dealt with.

If you want our trust in time for Live 9, then it's going to come from users saying how good it is. Keeping the problems out of the public eye is not the way forward, whereas instantaneous responses to any bugs that should arise post-release is, though I hope it is offered in a much more useable state than Live 8 was.

I am one of the users who didn't upgrade, so there's little point in giving me the support link and I won't be upgrading until I hear the good news from people that use it.

Anyway, it's up to Ableton how they roll out Live 9 but please don't treat us as your personal piggy bank. I am still keen to upgrade but you've got to be open and honest with us and not hide its problems out of sight, which is the case with the demise of the bug forum, no matter what spiel you're spinning otherwise. I'm sure the way you're handling it now does have its advantages for the coding team but it also takes away our ability to make judgements.

I'm sorry that you feel like we're trying to hide things from you or from any other users - I assure you, this is not the case. The beta forum for Live 8.2.x is still entirely open. As to Users' Help Exchange, even when it was Support Corner, the purpose was not specifically bug reporting, as much as getting support. In order to determine if something is a bug, we need to look at it and diagnose the issue. Often, something that looks like a bug really isn't. Here, again, see my previous comment on the large number of plugins, interfaces and controllers that can be used in Live. The change to Users' Help Exchange was made in an effort for more efficient personalized support. If you're having issues, and/or you believe that you've found something that looks like a bug, then please do not hesitate to contact us.

Lastly, I would encourage you to try out the trial of Live 8.2.2, and see if isn't what you're looking for.

[Jarvisimon]

I'm sorry that you feel like we're trying to hide things from you or from any other users - I assure you, this is not the case. The beta forum for Live 8.2.x is still entirely open. As to Users' Help Exchange, even when it was Support Corner, the purpose was not specifically bug reporting, as much as getting support. In order to determine if something is a bug, we need to look at it and diagnose the issue. Often, something that looks like a bug really isn't. Here, again, see my previous comment on the large number of plugins, interfaces and controllers that can be used in Live. The change to Users' Help Exchange was made in an effort for more efficient personalized support. If you're having issues, and/or you believe that you've found something that looks like a bug, then please do not hesitate to contact us.

Lastly, I would encourage you to try out the trial of Live 8.2.2, and see if isn't what you're looking for.

I think the important thing is for users to know where any remaining problems lie, whether they're Ableton bugs or not.
You've removed some very useful information by getting rid of the bug forum.

As for 8.2.2, I really don't see the point in bothering with the trial. I'm not putting any money your direction until 9 is ready and people are happy. 8 is being skipped altogether else i'll be paying for 2 upgrades within the same year or whenever it comes out.

Just make sure Live 9 is in good shape and that you've got a post-release bug fixing team ready to work on it before you charge.

[auto-lock]

true, or at least give us a discount on M4L

[Ableton_David]

true, or at least give us a discount on M4L

Suite 8 owners do get a discount on M4L - there'll be a 30%-off coupon coming in the next newsletter mailing, early next week. If you aren't signed up, you can do so here: http://www.ableton.com/newsletter

[auto-lock]

true, or at least give us a discount on M4L

Suite 8 owners do get a discount on M4L - there'll be a 30%-off coupon coming in the next newsletter mailing, early next week. If you aren't signed up, you can do so here: http://www.ableton.com/newsletter

David, can you express to who ever gives the discounts that 30% is extremely unfair to the existing suite owners considering that it will be free to new owners. Old owners are the ones who dealt with the bugs and got cheated with the share function. If new owners get m4l for free why shouldn't old ones ?

I would have settled for 70% off but 30% is a joke man...