Ableton Forum

Posted: **Sat Aug 06, 2011 3:52 pm**

Hello,
I had to reinstall my MacBook Pro from scratch a few days ago and when I wanted to reinstall my NI Massive synth, I realized that I only made a backup of the updates files.
Version 1.2.1 is the last one I think. Since I bought a download version last year, I don't have any installation CD at home.

The problem is that when I try to install the plug-in, I get an error message saying "Failure. No previous installation found. Please run the full product installer before running this update installer".

I have sent an email to Native Instruments (support) but they didn't answer me yet. I will see how serious they are concerning their clients support.
Is there someone here that could send me a private link to the installer for Mac OS X Universal Binary so that I can download and reinstall it?
Thanx in advance.
Guillaume

Posted: **Sat Aug 06, 2011 3:54 pm**

http://co.native-instruments.com/index. ... pdates&L=1

Posted: **Sat Aug 06, 2011 4:22 pm**

ARDJ wrote:http://co.native-instruments.com/index. ... pdates&L=1

Thank you mate but I've already checked my NI client account and all I can download here is the Massive update 1.2.1 (that I already have) and the Japanese manual (!). I can't download the product installer. Is it because I bought a download version instead of a box version? If it is the reason, shame on NI!

Posted: **Sat Aug 06, 2011 4:29 pm**

Contact NI support and they will be able to reset the download link for you.

Then back up the installer on disk.

Posted: **Sat Aug 06, 2011 4:57 pm**

jasonjbundy wrote:Contact NI support and they will be able to reset the download link for you.

Then back up the installer on disk.

Yes, that's what I did, but I'm still waiting for their answer. I hope it won't take too long, I need my Massive synth for a new project.
Thank you for your help.
If someone have the installer and can send it to me, it still interests me!

Posted: **Sat Aug 06, 2011 5:04 pm**

From memory you can download the demo then update over the top and activate it in Service Centre?

Posted: **Sat Aug 06, 2011 5:34 pm**

catalyst wrote:From memory you can download the demo then update over the top and activate it in Service Centre?

Catalyst, you are brilliant!
I've downloaded the demo for Mac and I didn't even have to install my update above since the demo is already a 1.2.1 version!
I just had to enter my licence number in NI Service Center, et voilà!
Merci beaucoup!

Posted: **Sat Aug 06, 2011 5:38 pm**

de rien

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