Help! Serial number disabled

[mc_hamming]

I've been trying for the last 10 days to authorize my copy of Live but when I connect to get my response key, I get a message that says "Your serial number has been disabled, please contact us for more information." I emailed support over a week ago but haven't received a response yet so I was hoping somebody reading this can help.

thanks!

[kleine]

Due to some Ableton Mail Server problems,
some mails have been un-answered.
If there are Serial/Challenge problems, please
send those two Codes to: [email protected]
A short description of your system would be helpful as well...