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Problem license tranfer - no response servicedesk

Posted: Sun Feb 27, 2022 9:25 pm
by zsazsa
Hi all,
I hope a mod reads this.

Last tuesday I transferred my Push 2 and Live 11 suite license.
The Push 2 license was transferred immediately but the Live transfer needs to be confirmed by the servicedesk.
Which has not happened yet.
My buyer is getting really impatient. And I don't like this either, just want this to be settled.

Anybody know what's going on at the servicedesk?
I hope that not everybody is sick.

Re: Problem license tranfer - no response servicedesk

Posted: Sun Feb 27, 2022 11:19 pm
by [erm]
Try contacting [email protected].

Re: Problem license tranfer - no response servicedesk

Posted: Sun Feb 27, 2022 11:57 pm
by zsazsa
Hi,

Thanks.
I already put in a request on thursday.
Got a confimation but no reply yet.
ticket no: 2623098

Re: Problem license tranfer - no response servicedesk

Posted: Mon Feb 28, 2022 3:04 am
by Tarekith
It's the weekend, hopefully someone will get back to you shortly. Support has been a little backed up the last couple years with everything going on.

Re: Problem license tranfer - no response servicedesk

Posted: Wed Mar 02, 2022 4:20 pm
by zsazsa
Solved, the servicedesk did the transfer today.