Autorisation Unlocks

Discuss music production with Ableton Live.
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panjan
Posts: 14
Joined: Sun Dec 22, 2002 5:43 pm
Location: Leeds
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Autorisation Unlocks

Post by panjan » Fri Feb 10, 2023 12:18 pm

So I just got a new MacBook Pro M2 and have to authorise Live but need another unlock.
Yet again Ableton are taking forever to give me a new unlock.
I have now been waiting 7 DAYS and counting.

It's not the first time this has happened.
How does Ableton expect professional musicians/producers to work with this ridiculous authentication method.

This is truly UNPROFFESSIONAL and is pushing me to get Logic Pro instead.

lincolnkid
Posts: 178
Joined: Tue May 03, 2005 3:03 pm
Location: Berkshire, England.

Re: Autorisation Unlocks

Post by lincolnkid » Wed Feb 15, 2023 1:45 pm

I ran out of licences a few weeks ago (after two new laptops that were duds). On the licence page (https://www.ableton.com/en/account/) it said I had run out, and there was a link to a form to request more. Took a day, maybe less, for them to add another for me. Certainly didn't need to raise a ticket any other way.
[ Macbook Pro M1 Pro | Sequoia 15.7.3 | Live 12.3.2 | Apogee Duet / SSL 2 | Roland D-50, etc. ]

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