Push 3 Support response time

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AndreProducer
Posts: 23
Joined: Thu Jun 02, 2022 5:21 pm

Push 3 Support response time

Post by AndreProducer » Wed Nov 29, 2023 9:39 am

Does anyone know what is the average time support responds to tickets?
Im starting to worry that I somehow mislabeled the ticket and they will not respond at all.
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[erm]
Site Admin
Posts: 284
Joined: Mon Jun 01, 2015 3:05 pm
Location: Ableton

Re: Push 3 Support response time

Post by [erm] » Wed Nov 29, 2023 10:16 am

Sometimes over a week lately.
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robleighton22
Posts: 390
Joined: Thu Oct 18, 2007 1:35 am

Re: Push 3 Support response time

Post by robleighton22 » Thu Nov 30, 2023 12:36 am

I he two open tickets. One was for lack of tracking info that is over a week old and just needs closing, clearly no one has looked at it. Second ticket on my bricked Push 3 SA has been open since Tues. Is support a based in one country?
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