Cannot Authorize/Upgrade Push 3

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EvanF
Posts: 1
Joined: Sat Apr 27, 2024 5:46 pm

Cannot Authorize/Upgrade Push 3

Post by EvanF » Sat Apr 27, 2024 5:47 pm

When attempting to authorize or update my Push 3 standalone, my browser (Chrome) says: "This site can’t be reached
push.local’s server IP address could not be found." The specific error message is : "ERR_NAME_NOT_RESOLVED"
I am able to connect my Push 3 to my router via wifi. The router I am using is a Google Nest Wifi Pro with DNS settings set to automatic/default. Internet connectivity is normal on all my other connected devices and am able to navigate to the Ableton website on said devices perfectly fine. I do not have any network related extensions installed in Chrome and my router does not have its own vpn. I was able to authorize/update my Push 3 before and was trying to update to Live 12 today. I factory reset my Push 3, to see if that would help, and now I can't reauthorize due to the same browser error. I have checked my network connections and have reset my router with no changes in outcome. What am I missing? I have already submitted a ticket to support, but I have no idea how long they'll take to get back to me.

mayabong
Posts: 118
Joined: Sat Oct 30, 2010 4:52 pm

Re: Cannot Authorize/Upgrade Push 3

Post by mayabong » Wed Jun 05, 2024 1:20 am

Having same issue did you figure it out?

[jur]
Site Admin
Posts: 6713
Joined: Mon Jun 01, 2015 3:04 pm
Location: Ableton

Re: Cannot Authorize/Upgrade Push 3

Post by [jur] » Wed Jun 05, 2024 1:44 am

Did you try using another web browser?
You coud also try from a smartphone.
Did you check your firewall settings?
Ableton Forum Moderator

mayabong
Posts: 118
Joined: Sat Oct 30, 2010 4:52 pm

Re: Cannot Authorize/Upgrade Push 3

Post by mayabong » Thu Jun 20, 2024 3:03 am

Tried
[jur] wrote:
Wed Jun 05, 2024 1:44 am
Did you try using another web browser?
You coud also try from a smartphone.
Did you check your firewall settings?
I've tried on my computer and phone. Not sure what to do next

CH7
Posts: 118
Joined: Sat Feb 11, 2017 5:54 pm

Re: Cannot Authorize/Upgrade Push 3

Post by CH7 » Fri Jun 21, 2024 2:26 pm

if you can access your Ableton online account, it should work.

Alternatively, you could try an ethernet connection. eg a USB ethernet dongle in the push, plugged into your router. This is how i first authorised the Push.

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