Ableton Forum

When attempting to authorize or update my Push 3 standalone, my browser (Chrome) says: "This site can’t be reached
push.local’s server IP address could not be found." The specific error message is : "ERR_NAME_NOT_RESOLVED"
I am able to connect my Push 3 to my router via wifi. The router I am using is a Google Nest Wifi Pro with DNS settings set to automatic/default. Internet connectivity is normal on all my other connected devices and am able to navigate to the Ableton website on said devices perfectly fine. I do not have any network related extensions installed in Chrome and my router does not have its own vpn. I was able to authorize/update my Push 3 before and was trying to update to Live 12 today. I factory reset my Push 3, to see if that would help, and now I can't reauthorize due to the same browser error. I have checked my network connections and have reset my router with no changes in outcome. What am I missing? I have already submitted a ticket to support, but I have no idea how long they'll take to get back to me.

Having same issue did you figure it out?

Did you try using another web browser?
You coud also try from a smartphone.
Did you check your firewall settings?

Tried

[jur] wrote: ↑

Wed Jun 05, 2024 1:44 am

Did you try using another web browser?
You coud also try from a smartphone.
Did you check your firewall settings?

I've tried on my computer and phone. Not sure what to do next

if you can access your Ableton online account, it should work.

Alternatively, you could try an ethernet connection. eg a USB ethernet dongle in the push, plugged into your router. This is how i first authorised the Push.