Ableton 12 no longer starting, fails with DLL error, Windows 11

[cfrensley]

Hello.

After the most recent Windows Update (last two weeks), Ableton 12, which was running great on my high-end gaming laptop, no longer starts. There is a crash popup with the message "The application was unable to start correctly (0xc0000142)."

I've tried completely uninstalling all Ableton (including version 11, from which I upgraded), downloading the latest Ableton 12, running the installer as Administrator, installing to a brand new location on my hard drive, starting the application as Administrator, etc. The application was running smoothly and stably until the last Windows Update. As far as I can tell, Ableton 12 (Suite) is now completely broken, and cannot start.

I am at a loss as to what else I can do. A clean reinstall of the software with Administrator role granted is not sufficient to get an installation where the application can start. Obviously, this completely halts any usage of Ableton 12.

[[jur]]

Could it be a plugin that's part of your default Set? Did you try starting Live with 3rd party plugins out of the way?
You said you re-installed Live, but did you also clean up its related preferences files from your OS? Because if a re-install sees existing preferences files it will use them.
Otherwise, that sounds like you should contact Support

[cfrensley]

Thanks.

[mod edit] No need to post your ticket here, Support will get back to you