Live6.0.1 not finding samples + asking for Operator info

UHE is now closed. For Technical Support from Ableton, please go here: http://www.ableton.com/support
Locked
teknoguitar
Posts: 13
Joined: Thu Feb 16, 2006 7:08 am

Live6.0.1 not finding samples + asking for Operator info

Post by teknoguitar » Sun Dec 31, 2006 6:31 am

Look, I purchased a full version of Live6 and now I am getting asked to acitvate Operator as a Demo for me to even load a clip!

This is total bullshit, on top of the fact the Live can't seem to find files for Simpler, Impulse and the EIC library I paid for. These files are on my machine and Live6 is looking right at them and they won't load.

Fix it! Oh, and by the way it is very misleading for Ableton to say on the download for 6.0.3 that the download "includes Operator and Sampler". Where is my serial number to unlock these programs if you are "including" them?

If they are demo versions then how do I disable them?

Don't tell me after purchasing a full version of Live6 that "Turning on Demo Mode will allow you to explore the product's functionality, but you will not be able to save or export your work"

Send me a serial number for Operator or tell me how to disable it so I can get work done....and quit play games with your customers.

CarpeNoctem
Posts: 6
Joined: Thu Dec 21, 2006 6:56 pm

Post by CarpeNoctem » Sun Dec 31, 2006 3:47 pm

Hi teknoguitar,

calm down ... and dont be so rude :evil: ! Just read the manual (and product discriptions) :? --- and have a look at the "Preferences" Dialog and there in the categorie "Products" to disable the demos. Sampler and Operator are separate products! The full version of Live 6 does not automatically include them. Hide (Disable) Sampler and Operator demos and work with your Live 6.
Fix it yourself! Oh, and by the way ... happy new year. 8)

teknoguitar
Posts: 13
Joined: Thu Feb 16, 2006 7:08 am

Post by teknoguitar » Sun Dec 31, 2006 5:19 pm

I will calm down when the product I paid for is working the way it should.

1. When I try to load a clip Live6 is asking me to activate Operator and then the program quits unexpectedly?

2. All my samples for Simpler and Impulse are where they should be on my system yet Live6 will not open them-even if you drag the file over manually?

3. The status of Operator is "Hidden" and I am still getting this message?

4. Can I just trash the Operator and Sampler files from my system?

When I read that Operator is included in a download I ask myself what does that say?...it says "Operator included". Not "Demo Version Included". If it was worded "Demo Version Included" there would be no confusion right.

I am looking for a reply that has answers to these very frustrating problems so please don't reply if you don't have the answers.
Last edited by teknoguitar on Sun Dec 31, 2006 5:35 pm, edited 2 times in total.

teknoguitar
Posts: 13
Joined: Thu Feb 16, 2006 7:08 am

Post by teknoguitar » Sun Dec 31, 2006 5:20 pm

I will calm down when the product I paid for is working the way it should.

1. When I try to load a clip Live6 is asking me to activate Operator and then the program quits unexpectedly?

2. All my samples for Simpler and Impulse are where they should be on my system yet Live6 will not open them-even if you drag the file over manually?

3. The status of Operator is "Hidden" and I am still getting this message?

I am looking for a reply that has answers to these very frustrating problems so please don't reply if you don't have the answers.

TerryR
Posts: 30
Joined: Thu Dec 14, 2006 2:52 am
Location: PA USA

Post by TerryR » Thu Jan 04, 2007 3:32 am

Was the clip made with Operator?
Windows XP, Live 6, Operator

teknoguitar
Posts: 13
Joined: Thu Feb 16, 2006 7:08 am

Post by teknoguitar » Thu Jan 04, 2007 6:55 am

This is the factory library that will not load.

Locked