WARNING

Guest · Post by **Guest** » Tue Apr 13, 2004 8:34 pm

If anyone here has thought about ordering the Grex MXF8, be warned they are not a legit company, they use illegal tactics resulting in them taking your money and leaving you with no product and unanswered emails. I repeat they are an internet scam.

tjwett · Post by **tjwett** » Tue Apr 13, 2004 9:21 pm

did you have a bad experience with them? what happened?

this is an excerpt from their website:

We apologise to all our customers who have been kept waiting for machines since last month. We are pleased to announce that we can now start shipping all outstanding orders.

However, the knock-on effect of these unforseen delays is that there is now a 2 to 3 week waiting list for any new orders. We will keep you informed by email of the soonest delivery when you order.

gaspode · Post by **gaspode** » Tue Apr 13, 2004 11:12 pm

While they may be legit... isn't that exactly the type of thing somebody who is scamming would say? Just to get people to wait two to three more weeks before cancelling their checks/credit card bills... glad it isn't me!

Guest · Post by **Guest** » Tue Apr 13, 2004 11:29 pm

They charged my card in full, without the product even ready to be shipped. I patiently waited 3 weeks, I emailed them 8 times before they responded saying that there was a delay because of a bug, but they then said that the bug was fixed and they would start shipping the week after, and that I could expect it the following week.This was over three weeks ago. They have not responded to any emails since, my credit card bill is $500 higher, and I have no product as of yet. These are not the actions of a reliable company. I can understand bugs and delays, but to ignore a customers emails after charging their card in full with no product ready constitutes a scam as far as I'm concerned. It sucks because it really looks like the product that I seemed to be looking for as well. If it somehow arrives in the next week or two then that would be great, but I am not holding my breath on it. I may have to take a flight to th U.K. to kick some ass and slit some throats. Does this sound like a legit company here? it LOOKS like one when you visit their website, but what does that really mean?

gaspode · Post by **gaspode** » Tue Apr 13, 2004 11:31 pm

You could always call the credit card company... I believe it is illegal to charge a credit card and not have a product delivered within 30 days to the customer. If they knew they were having problems they shouldn't have charged anyone to begin with.

mag · Post by **mag** » Tue Apr 13, 2004 11:46 pm

Same thing happened to me, ive posted several times on this forum about it. Very ropey operation - no communication whatsoever and your creditcard gets debit immediatley even though they're plainly not shipping units at all.

I contacted my creditcard company & got my money back

*AVOID*

dirtystudios · Post by **dirtystudios** » Wed Apr 14, 2004 2:30 am

well, it's still better than native instruments.

k

UknowWho · Post by **UknowWho** » Wed Apr 14, 2004 3:47 am

Which begs the eternal question -

Which came first the LAPTOP or the FEREL?.

tjwett · Post by **tjwett** » Wed Apr 14, 2004 4:41 am

damn, that blows. those fuckers. i'd be pissed. so is this even a real product or just some photoshop magic? i've seen scams before but never with a totally fake product. has anyone actually seen one in person?

mag · Post by **mag** » Wed Apr 14, 2004 11:34 am

Well, they have demo movies of it on the website & paula temple has played out using one so it definatley exists. But the organisation seems to be a complete disaster, this happened before with this company under a different name when they had the Notron sequencer - amazing product but so badly run that it folded.

dj zed · Post by **dj zed** » Wed Apr 14, 2004 1:16 pm

I think this is part fault of ableton .....I dont think its is correct that companyes with questionable reputation put something in this forum for sale . it wouldnt happen if ableton had some kind of control where only people post non comercial messages .

raapie · Post by **raapie** » Wed Apr 14, 2004 1:48 pm

dirtystudios wrote:well, it's still better than native instruments.

k

why? please tell me the story... or at least true a private message

koranek · Post by **koranek** » Wed Apr 14, 2004 7:54 pm

Call your credit card company and tell them exactly what happened. You'll probably have to write a letter (do it). They will either put pressure on the company to follow through, or they will credit your account even if the company has gone out of business. You don't need special insurance or anything. You are only liable for the first $50, but most credit companies will credit for the entire amount in the case of fraud.

dirtystudios · Post by **dirtystudios** » Wed Apr 14, 2004 9:57 pm

raapie wrote:
dirtystudios wrote:well, it's still better than native instruments.

k
why? please tell me the story... or at least true a private message 8)

i'm sorta kidding, but i'm kidding on the square. they have a history of releasing horribly buggy products (reaktor on mac is a bad as it gets), making claims that just aren't true (the absynth rtas situation), making horrible descisions (banning drum machines and synths from the reaktor user library) and their tech support is a joke. go peruse the ni forums. the difference between those forums and these are incredible. the ni forums are full of people just mad as hell at ni. there are some authorization stories that would would blow you away. my experiences with absynth have been almost comical. it hasn't worked on my last two computers, and i've been hounding tech support only to get a half-assed response every couple of weeks. i know there are some people out there who have had a lovely experience with ni, but there are more than enough horror stories and customer complaints for a caveat emptor, especially for the mac user.

k

Guest · Post by **Guest** » Wed Apr 14, 2004 10:17 pm

I like the idea you had about going to the uk to kick their ass.
violence rarely solves anything but it sure feels good and who knows, maybe you'll get a few hundred dollars stuck on the end of your boot.

good luck and wear cleates.

WARNING

WARNING

Heh...

Hrmmm

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