Help Please

CA$H@ADDICT · Post by **CA$H@ADDICT** » Mon Oct 22, 2007 5:07 pm

I have sent a few e-mails and called ableton few times and all i get is the busy signal and no timely response. Could you please tell my Why Live Lite 6 on windows xp pro sp2 will install but will not run. Every time i click the icon to start Live Lite 6 it starts scanning and then a LIVE MESSAGE box pops up and says(The Folder F:\F:\\ was not found).I tried to install the 5 demo and i got it to run but i bought Live Lite 6 and the seral # isn't going to wrok their. That is my problem and i would be very greatful for your tech support. Thank you in advance for taking the time to read my letter

laird · Post by **laird** » Mon Oct 22, 2007 5:45 pm

Try opening the Live .exe and not a shortcut

what is your F: drive, anyway? A USB drive or something?

CA$H@ADDICT · Post by **CA$H@ADDICT** » Mon Oct 22, 2007 11:28 pm

1. Trash the 'preferences.cfg' file which can be found here:
c:/documents and settings/[username]/application data/ableton/live
x.x/preferences/preferences.cfg

Note that on some Windows systems the application data folder is hidden
by default. Here is what you have to do to make it visible:
-Launch Windows Explorer.
-Select 'Tools -> Folder Options -> View'.
-Check 'Show hidden files and folders'.

2. Launch Live now. When it asks you to select a folder for Live's
library, choose the default location which is
c:/documents and settings/[username]/my documents/ableton

3. If you assign your VST plugin folder again (in preferences -> file
folder -> plugin sources), make sure you set it to the correct folder
(the one where you have your plugin dll's installed into).
This fixed my problem but thatnk you very much