Clean re install macbook pro

[bailey68]

Hi Guys,

i need to a complete reinstall of ableton suite 8.1.3

Can anyone help guide me through it?

Maybe its the only to cure this problem with it freezing on start up.

It also can't find the company support directory now.

[Tarekith]

OSX or Windows?

[beeds]

damn i'm having this problem too, new macbook pro somethings corrupt, cleared the whole thing out, re downloaded but crashes every time on start up
i need to locate the company support dir, any clues?

[Tarekith]

Did you try moving your plug ins folder temporarily and then starting it?

[beeds]

yes, cleared all vst's and components out still crashes.

[bailey68]

OSX

yesterday ableton became unstable, its started to freeze on initializing application, then i couldn't shut it down, so have to restart macbook pro.

Now the start up screen is black & white.

Maybe best to start again.

[bailey68]

i'm also missing the company support di.

I'm in talks with support with this issue, will let you know if resolved.

[vicz]

You could try trashing the preferences file Preferences.cfg in ~/Library/Preferences/Ableton/Live 8.1.n this is often the cause of crashes or hangs on startup. Also there may be some crash logs in there which may give a clue about what is going on. Are there any messages in Applications/Utilities/Console ?

[bailey68]

Here is my crash log, way to big to post

https://www.yousendit.com/download/OHo2 ... M1N4dnc9PQ

[vicz]

Here is my crash log, way to big to post

https://www.yousendit.com/download/OHo2 ... M1N4dnc9PQ

These are quite old crash reports mate, the newest is from Dec 2009 with you on osx 10.4 and Live 8.1

There is not much going on in the console log either, some messages about a contextual menu item problem which seems to be connected with the Download Accelerator Plugin for Safari, but I doubt that it is connected.

Sorry not much to go on so far

[vicz]

Here is my crash log, way to big to post

https://www.yousendit.com/download/OHo2 ... M1N4dnc9PQ

These are quite old crash reports mate, the newest is from Dec 2009 with you on osx 10.4 and Live 8.1

There is not much going on in the console log either, some messages about a contextual menu item problem which seems to be connected with the Download Accelerator Plugin for Safari, but I doubt that it is connected.

Sorry not much to go on so far

[bailey68]

i've been told today that is an old crash log, i'm not getting any new ones.