Disable plug-ins when opening a file

[bri859]

A few of my live sets won't open since updating. Is there a way to disable plug-ins when opening a live set so I can troubleshoot and find the culprit (as well as retrieve other information in my file)? I know this can be done in Pro Tools. I first had a problem around Live 8.1.5. Thanks in advance.

[Ableton_David]

What error message are you getting? If Live can't find a particular plug-in, it should still open the set. Also, have you update to Live 8.2.1?

[bri859]

Live just crashes and then I get an "Apple Problem Report" window. I don't know how to read the information in the window. Although I did notice my IK Multimedia Vintage Comp 670 listed. Here are a few of the relevant lines:

Code: Select all

Exception Type:  EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000040533337
Crashed Thread:  0

Thread 0 Crashed:
0   ...a.vpa.TRackS3 Vint Comp 670	0x2e8196af FT_Bitmap_Embolden + 135006
1   ...a.vpa.TRackS3 Vint Comp 670	0x2e81bfa8 FT_Bitmap_Embolden + 145495
2   ...a.vpa.TRackS3 Vint Comp 670	0x2e81b6fa FT_Bitmap_Embolden + 143273
3   com.ableton.live              	0x000a5a9a 0x1000 + 674458
4   com.ableton.live              	0x000c0308 0x1000 + 783112

I have this plug in other Live projects without a problem.
I'm running Live 8.2.1
Thanks for your help.

[Ableton_David]

Have you been sending in the crash reports that Live generates? Also, please contact Ableton technical support about this: http://www.ableton.com/support. Thank you.

[bri859]

No, I have not sent this to Apple. I will contact Ableton support. Thanks.

[Ableton_David]

No, I have not sent this to Apple. I will contact Ableton support. Thanks.

A quick clarification - Live will generate a crash report when it crashes. When you reopen Live, you should see the option in Help View to send in the report.

[bri859]

Yes, I did that. I went to the support page and found that information. I am currently speaking with support. Thanks for your help.

[bri859]

This was resolved through the good guys at Ableton support and I thought I'd post the fix for anyone following this thread.
I sent a crash report as stated in Ableton's support area http://www.ableton.com/support (see "Contact Technical Support"). They confirmed what I saw in the Apple Crash Report window that popped up when Live crashed on my Mac. I saw that there was a problem with my IK Multimedia Vintage Comp 670. I deactivated all plugins in the file/folder tab of Live's preferences, then opened the Live Set I had a problem with (it opened with no problems this time), and I got rid of the Vintage Comp which was on the master channel. I saved it and everything is working fine. It's strange that I could use this plugin in another file on the master channel and have no problems but support said they're working on a fix. This is my first time dealing with the support staff and they were very helpful . . . extra points for that Ableton!