windows 7 always crashes for me sort of a redundant post

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PureWeen
Posts: 21
Joined: Mon Nov 22, 2010 8:40 am

windows 7 always crashes for me sort of a redundant post

Post by PureWeen » Fri Jul 01, 2011 8:11 am

It's a little frustrating I posted in answers

http://www.ableton.com/answers/windows- ... ly-crashes

cause I thought I'd try that to see if it would work

to which I got a response that I should contact technical support...

Which I've done I sent a crash dump about 3 weeks ago and never heard anything back so I just assumed that the crash dumps and e-mailing support was just kind of a like "to make you feel good" implementation.. but maybe I'll just have to be left with a broken Ableton for a while because their volume of support is too high.. Which I guess isn't a good sign :-/ but I digress :-p

I sent another email today with 8 more crash dumps that I got so hopefully I get a reply this time

Which is why I tried answers... cause well I'm out of them and was hoping you'd have some :-)

As far as what the other person said in there about test strain the system....
Like Ableton crashes when I'm doing nothing... It starts up about 80 percent of the time the rest of the time it crashes..
If I leave it open and come back and hit space bar it crashes

Apologies in advance if this is the wrong method of communication for this but contacting support so far hasn't got me anywhere so this is kind of my last refuge :-)

Thanks in advance

PureWeen
Posts: 21
Joined: Mon Nov 22, 2010 8:40 am

Re: windows 7 always crashes for me sort of a redundant post

Post by PureWeen » Fri Jul 01, 2011 3:42 pm

Alright Ableton crew got back quick this time :-) Thank you...

They are thinking it's still the virus stuff hopefully it is..
That'd make me so happy!!!

uninstalling now fingers crossed

PureWeen
Posts: 21
Joined: Mon Nov 22, 2010 8:40 am

Re: windows 7 always crashes for me sort of a redundant post

Post by PureWeen » Mon Jul 11, 2011 4:58 pm

Just as a follow up as far as I can tell it was the mouse interfering for some reason.... I was running a basic MS mouse into it when working on the live set at home and once I just disconnected that now it runs like a champ.

A bit annoying cause I'm stuck using the little nub but I'll get some different mice here soon and hopefully those will work out well.

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