Problem license tranfer - no response servicedesk

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zsazsa
Posts: 379
Joined: Wed Feb 09, 2005 4:31 pm
Location: Deventer

Problem license tranfer - no response servicedesk

Post by zsazsa » Sun Feb 27, 2022 9:25 pm

Hi all,
I hope a mod reads this.

Last tuesday I transferred my Push 2 and Live 11 suite license.
The Push 2 license was transferred immediately but the Live transfer needs to be confirmed by the servicedesk.
Which has not happened yet.
My buyer is getting really impatient. And I don't like this either, just want this to be settled.

Anybody know what's going on at the servicedesk?
I hope that not everybody is sick.

[erm]
Site Admin
Posts: 284
Joined: Mon Jun 01, 2015 3:05 pm
Location: Ableton

Re: Problem license tranfer - no response servicedesk

Post by [erm] » Sun Feb 27, 2022 11:19 pm

Try contacting [email protected].
Ableton Forum Administrator

zsazsa
Posts: 379
Joined: Wed Feb 09, 2005 4:31 pm
Location: Deventer

Re: Problem license tranfer - no response servicedesk

Post by zsazsa » Sun Feb 27, 2022 11:57 pm

Hi,

Thanks.
I already put in a request on thursday.
Got a confimation but no reply yet.
ticket no: 2623098

Tarekith
Posts: 19140
Joined: Fri Jan 07, 2005 11:46 pm
Contact:

Re: Problem license tranfer - no response servicedesk

Post by Tarekith » Mon Feb 28, 2022 3:04 am

It's the weekend, hopefully someone will get back to you shortly. Support has been a little backed up the last couple years with everything going on.

zsazsa
Posts: 379
Joined: Wed Feb 09, 2005 4:31 pm
Location: Deventer

Re: Problem license tranfer - no response servicedesk

Post by zsazsa » Wed Mar 02, 2022 4:20 pm

Solved, the servicedesk did the transfer today.

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