How long is your waiting time @ Ableton support? [P3s]

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wesslan_2049
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Joined: Sat Sep 23, 2023 9:24 am
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How long is your waiting time @ Ableton support? [P3s]

Post by wesslan_2049 » Wed Oct 11, 2023 7:46 pm

How long have you been currently waiting for an answer from Ableton Support?
Or how long did it take before you got an answer?

I have been waiting closer to two weeks and I am starting to get rather concerned. I have has had an apparent hardware issue since i got the P3s and I am pretty sure it has to be returned (the waiting for this makes me quite uneasy.)

wesslan_2049
Posts: 39
Joined: Sat Sep 23, 2023 9:24 am
Location: Usually at a European site :)

Re: How long is your waiting time @ Ableton support? [P3s]

Post by wesslan_2049 » Wed Oct 11, 2023 8:01 pm

I just found out that Ableton support late this afternoon sent me an email in response to my first support mail 16 days ago.

Glad I got the response and I'm glad that the issue is acknowledged! I feel quite relieved.

[jur]
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Re: How long is your waiting time @ Ableton support? [P3s]

Post by [jur] » Thu Oct 12, 2023 12:46 am

Support always answers, but yeah it takes quite some time these days.
Sorry about that.
Ableton Forum Moderator

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