Pandamonia wrote: ↑Sat Jun 22, 2024 9:47 amThe hardware itself hasn’t lived up to the expectations. I’ve encountered numerous issues with stability and performance. It crashes frequently, and the standalone mode, which was a major selling point for me, feels half-baked and unreliable. The integration with Ableton Live, while good on paper, often feels clunky and inconsistent in practice.
However, what has truly exacerbated my frustration is the level of customer support. Whenever I’ve reached out to Ableton support for help with these issues, the response time has been excruciatingly slow. It often takes days to receive a reply, and when I do, the responses are generic and lack the depth needed to resolve my problems. I expected more from a company of Ableton’s stature and reputation.
This experience has left me questioning my decision to invest in the Push 3 standalone. It’s disheartening to feel like my concerns aren’t being addressed in a timely or effective manner, and it’s impacting my workflow and creativity.
I’m curious to hear if others are facing similar issues with the Push 3 standalone and how you’ve dealt with them. Also, any tips on how to expedite support responses would be greatly appreciated.
It's an interesting discussion.
I've found the lack of support disappointing, too. There's this sense that a lot of the user base knows more about the intricacies of the device that Ableton do, and I think the documentation is also a bit lacking.
I've had crashes also, and the device sometimes feels laggy. There are odd bugs and glitches that happen too, which break my creativity.
What concerns me most is how some basic features are just missing. Reordering tracks, renaming clips, automating the mixing section...
At the same time, I had fairly low expectations going in, having read the initial reviews and response.
I think it's been released before the software was in a good state, and Ableton are slowly playing catch-up. So my overall view is that we're basically beta testers for a device that has a lot of potential but is unfinished.
I think the hardware itself is solid enough, and the concept is good. But I think it's gonna be a year or so before this thing feels properly ready for use, and I hope Ableton know that they've fumbled this one a bit.