Post
by hyerstay » Sun Sep 10, 2006 9:22 pm
An Ableton rep should respond to this thread, but probably won't. (Prove me wrong!) A simple act of leadership like that is what I would like to see, a sign that they care about the forums and are responsive to the membership, in more ways than bug fixing. Just to be clear, I have tons of respect for Ableton and their staff. I just think that they need to realize that the tone of their forums reflects on their company. We need to have a specific person or persons to go to about problems with the forums or other members.
We have found that at osxaudio/bigbluelounge, our members do a better job of self-moderating our forums because our mods and admins will back them up when they help tone down disagreements, chastise trolls, or any type of community-positive actions. Besides deleting spam threads, we rarely have to step in, but I think our membership appreciates that people with the appropriate power are watching over the forums and really care about making the site a great place to visit. This is why we have many comments all the time about how our forum is one of the most helpful, respectful, positive, and well-mannered music sites on the net.
I guess it comes down to leading by example. There are many places where an Ableton person should have stepped in on their own, but didn't. For example, in that last Mac vs. PCs thread, an Ableton rep should have PMed the thread starter about his flashing signature, and said to change it or it would be removed. I think the membership did well in calming things down, but by not dealing with that animated sig, we got pages of epileptic images that are totally agrivating. In fact, in that thread, I was more bothered by the images than the words, and I'm glad the thread started toned it all down by the end and went back to a single image sig.
Jason