Ableton not returning emails!

PClark · Post by **PClark** » Thu May 03, 2007 7:32 pm

I faxed in an order on Monday, got an email back two days later on Wednesday saying I had to confirm a price, I immediately confirmed the price and asked for a confirmation that the order had been processed but here it is late Thursday afternoon and no response. I even emailed them again this morning! Very annoying! C'mon Ableton, you have got to have better customer service than this! Is this at all typical?

Johnisfaster · Post by **Johnisfaster** » Thu May 03, 2007 10:12 pm

you think 1 day is too long to wait for a response?

PClark · Post by **PClark** » Fri May 04, 2007 1:28 pm

If it was just for some technical question, no. But it was two days and that is too long when you have yor credit card info out there with nearly a $1000 order pending. It took two days to even get a confirmation that they received my order and now its been another two days after I have confirmed the pricing (which happened because two ableton employees quoted me different prices) and I still haven't recieved a final word. I guess they must be really bogged down over there or something but I paid and I would like to know that ableton is fulfilling their end of the bargan in a timely manner. Is that too much to ask?

mcconaghy · Post by **mcconaghy** » Fri May 04, 2007 3:11 pm

You need to take time difference into consideration, too. If you're in the States and you're emailing them in the afternoon or evening, for example, they're already closed.

PClark · Post by **PClark** » Fri May 04, 2007 3:29 pm

Yeah, I considered that and my emails have always gone out in the morning. I
guess I'm just used to things happening a bit quicker plus I'm excited to get my stuff. Maybe I just need someone to hold my hand.