Alex, please respond to your emails

Crashy · Post by **Crashy** » Fri Aug 30, 2002 8:54 am

Hey Alex, please check your email, I've sent you a couple since the beginning of the week. The problem with Live crashing is killing me.

Guest · Post by **Guest** » Thu Sep 05, 2002 7:57 am

If you consider the quality of a company's technical support when considering the purchase of a product, I'd give a THUMBS DOWN to ableton. Maybe you can download a cracked version.

atom_b · Post by **atom_b** » Thu Sep 05, 2002 1:51 pm

Not true!

Maybe you should mail to [email protected] if you expect to revceive a quick reply. People you address personally happen to be on vacation from time to time or being ill or just don't seem to find the time, just as you may do.

From my personal experience ableton-support, just like the often bashed N-I support, is just fine - and compared to american standards, where they tend to not reply to overseas customers at all (why ever that is... afraid or something?) it is outstanding.

BTW: This would not be the first time customers would give a 'thumbs down' for a company's support while not being able to check their own mail-account by the appropriate reply-address their mail-header was giving (I would at least check for that before bashing someone on a forum).

Crashy · Post by **Crashy** » Fri Sep 06, 2002 10:54 am

Thanks for taking the time to reply atom. I emailed Alex directly because he said it was ok to in a post I read. I'm just upset because I've been waiting years(since I played with Mixman and discovered that it's fun but not too good except for a quick laugh), for software like this, plus, I payed over $200 for it AND have been hyping to everyone I know. Not getting a reply is frustrating. But I will check my mailheader and will try sending an email to support instead.

monolake · Post by **monolake** » Fri Sep 06, 2002 1:44 pm

... i think we _are_ responsive to bug reports, but please consider that we are only a handfull of people here and our working time expansion warper crashed when setting the day to 36 hours...

robert

jdg · Post by **jdg** » Fri Sep 06, 2002 9:28 pm

yeah.. really.. i've only recieved the best support from the abletons.. i mean.. even when i was only using the demo and was having problems, i'd only have to wait a few hours for a reply. what tipped the scales for me buying live was how awesome the support was..

ABLETON R0X0RZ!!!!! haha..

soundsliketree · Post by **soundsliketree** » Wed Sep 25, 2002 7:22 am

My experience with Ableton support has been the most satisfying of any software company I've dealt with so far.