Does Ableton respond to email?

Verbal · Post by **Verbal** » Tue Dec 11, 2007 3:35 pm

I've wrote them two emails in the past week about upgrading and I still haven't received a reply. Are they not interested in my sale? It's frustrating.

Grahambo! · Post by **Grahambo!** » Tue Dec 11, 2007 3:39 pm

I think they are just busy. I sent them an email 5 or so days ago w/ my educational Live 7 Suite boxed order form and junk, but haven't received any sort of reply yet. They are probably just booked. New product. Tons of PR to do. Same ol' junk.

Stan_T · Post by **Stan_T** » Tue Dec 11, 2007 3:40 pm

They responded to me before Live was released. It took a couple of days.

Understand they just released this thing and probably have an assload of email to reply to. You might have better luck calling them.

ciw · Post by **ciw** » Tue Dec 11, 2007 3:57 pm

yeah call if you need an urgent reply. and check your spam folder, they're normally pretty fast on the email, like 0.5-2 days...

beats me · Post by **beats me** » Tue Dec 11, 2007 5:13 pm

I don't understand why people are so scared of using the phone. This also goes for text messenging addicts. I'll often send emails at first too but when it becomes a major annoyance or emergency then I'll call.

cherry-k · Post by **cherry-k** » Tue Dec 11, 2007 5:55 pm

I did not get an answer since 12 days.

kuniklo · Post by **kuniklo** » Tue Dec 11, 2007 6:11 pm

I've been waiting for customer care for a week now.

This is the first time I've ever had to wait more than a day for them.

eldub · Post by **eldub** » Tue Dec 11, 2007 6:25 pm

Their support domain in actually on one of the European black-hole lists. I had to go pull their mail out of my spam discards.

bartvd · Post by **bartvd** » Tue Dec 11, 2007 6:28 pm

ive got excellent support within 2 days..
great support by ableton!

bubbd202 · Post by **bubbd202** » Tue Dec 11, 2007 8:25 pm

I emailed customer service and got a response the next day. Then replied to the person who answered my question and got a reply within minutes. Apparently, when I ordered boxed version + Session Drums, the drums were not sent, however they checked and sent it out that day(although I haven't recieved it yet, I do have a tracking number) I must say through my experience, customer support has been outstanding. Thanks Ableton Support!

Permeo · Post by **Permeo** » Wed Dec 12, 2007 12:36 am

It took them over a week for mine. Not a complaint. Just reassuring you that they're coming...

lunabass · Post by **lunabass** » Wed Dec 12, 2007 1:14 am

eldub wrote:Their support domain in actually on one of the European black-hole lists.

bit of an I.T noob here so....what the hell does that mean?

eggnchips · Post by **eggnchips** » Wed Dec 12, 2007 4:09 am

I've been waiting a while.
I wonder if they have a priority system going on.
Can you imagine though coming into work to an inbox full of thousands of mails?

roby · Post by **roby** » Wed Dec 12, 2007 5:12 am

lunabass wrote:
eldub wrote:Their support domain in actually on one of the European black-hole lists.
bit of an I.T noob here so....what the hell does that mean?

means that they are part of an internet region that has been black-listed for sending spam. not on purpose though. a domain is a server or pretty large computer that stores information about hundreds of websites and email addresses. possibly one or several email addresses, not related to ableton, have been sending masses of spam, and because of that they must likely have been added to a spam black list to prevent all these unsolicited emails from cluttering your inbox... or something like that

gavscope · Post by **gavscope** » Wed Dec 12, 2007 10:23 am

Personally, never had anything but great, prompt support. Sometimes within minutes! I imagine they are really busy, but 5 - 12 days sounds like spam filter to me, or some other problem.
Can people see your reflection in mirrors?