why are people like you writing this here? obviously you have not had a problem. good for you. unfortunately others are having major problems. i wrote tech support yesterday and i received a prompt email this morning saying they could not help me and that i need to contact customer care (um, i already did that...10 days ago). thanks, ableton. i'll get writing another email and i'll make another long distance phone call to the sleepy-heads at the ny office who could have given me the crossgrade others have been offered in the first place.suie_paparude wrote:Ableton support is great.Period.
Last time it took 5 minutes to receive an email with confirmation of account reset to get my live 7 unlocked on my other g4 because i reached the unlock limit.
One time Christian Kleine responded.I like his music alot.
The fact that artists are involved in the support process is beautiful.
Average time for ableton support for me is 1 hour.Sometomes they responded almost instantly sometimes after 1-2 hours.
This is what i call support.
Good work guys.
i can not believe what i am going through to get this upgrade. hands down the worst customer care and product release in the history of major applications to my knowledge.
this is the email i wrote them. i am not jumping through anymore hoops. if they're selectively offering crossgrade discounts on the suit upgrade to some, but not others, then it's their karma. it's been 10 days since this original email.
> hello
>
> over a week ago i sent you a zip file with documents proving my ownership
> of the aas modeling collection and asking for crossgrade pricing to the
> ableton live 7 suite upgrade. after not receiving any response from your
> company, i called your ny office to ask about possible crossgrade
> discounts (i have already spent $550 on the aas instruments!). i was told
> flat out that there were no additional discounts for the entire suite
> upgrade. of course, i was disappointed because the discount you are
> offering for the aas instruments is practically useless for current
> customers looking to upgrade to live 7 and include the extras of the
> suite. well, i just decided to by the standard download upgrade because
> your crossgrade/upgrade pricing for the suite was not fair in my opinion.
> that's fine, but... an hour after i buy the standard upgrade there is
> someone on your forum stating they received an additional modeling
> collection crossgrade discount for the entire suite. why is that? i too
> am an owner of the modeling collection and was denied this pricing.
>
> i am still looking to purchase the remainder of the suite (drum machines,
> electric, analog, and tension). please remedy this situation by offering
> me the same crossgrade pricing you are offering your other customers.
> please also take into consideration i have already spent $119 on the
> download upgrade to live 7.
>
> thank you,
6 days... 
)