USA Suite box shipping?

Grahambo! · Post by **Grahambo!** » Thu Dec 27, 2007 9:52 pm

Howdy. Ordered Live 7 Suite boxed December 7th. It's now the 27th. I have my serials, sure... got those the 18th or so. But it's not like I don't want my box, too. Any word on USA suite box shipping?

I sent Ableton an e-mail a few days ago, and still no reply. I ordered this as a Christmas present (parents paid for it), but Christmas was slightly depressing not having anything to open haha.

Any news? Abes? Any news?

mikemc · Post by **mikemc** » Thu Dec 27, 2007 10:09 pm

Grahambo! wrote:Howdy. Ordered Live 7 Suite boxed December 7th. It's now the 27th. I have my serials, sure... got those the 18th or so. But it's not like I don't want my box, too. Any word on USA suite box shipping?

I sent Ableton an e-mail a few days ago, and still no reply. I ordered this as a Christmas present (parents paid for it), but Christmas was slightly depressing not having anything to open haha.

Any news? Abes? Any news?

I know now why, when you roll over the faces of the AbeVolk pics on the "Company" page, they turn green

Just KIDDING...

Grahambo! · Post by **Grahambo!** » Thu Dec 27, 2007 10:12 pm

haha. Ableton ruined my Christmas!

No no. They didn't.

But still...it would be nice to KNOW WHEN my box will come...

blancodisco · Post by **blancodisco** » Thu Dec 27, 2007 10:15 pm

I happened to call the US office in nyc this morning. I had my order on dec 2nd.
Anyway, the word I received was some units got to the Distribution center in San Fran today and that orders would start shipping in the queue they were received.

There maybe some bonus goodies in the delivery for the inconvenience which was mentioned to me on the phone.

Still waiting for that tracking number to come through the inbox though.

Grahambo! · Post by **Grahambo!** » Thu Dec 27, 2007 10:23 pm

blancodisco wrote:I happened to call the US office in nyc this morning. I had my order on dec 2nd.
Anyway, the word I received was some units got to the Distribution center in San Fran today and that orders would start shipping in the queue they were received.

There maybe some bonus goodies in the delivery for the inconvenience which was mentioned to me on the phone.

Still waiting for that tracking number to come through the inbox though.

Quality. Thanks for the update. I don't expect any bonus goodies, but it has crossed my mind. That's pretty neat.

longjohns · Post by **longjohns** » Fri Dec 28, 2007 1:49 am

I just the other day got a box..

I remember hearing of a manual printing setback?

Anyway I bet it will not be too much longer. (hope?)

Grahambo! · Post by **Grahambo!** » Sat Dec 29, 2007 3:18 am

Sweet. Just got my tracking #. Should be here next week. A month late, but better than never.

Can anyone verify any "free goodies" in the package? Someone posted earlier that they heard there might be some free stuff for the inconvenience.

blancodisco · Post by **blancodisco** » Sat Dec 29, 2007 2:36 pm

Just received my tracking Number Last night as well for fedex ground.
I shouldn't see delivery til jan 7th though...

stupid big country we are in....;P

Grahambo! · Post by **Grahambo!** » Sat Dec 29, 2007 5:17 pm

Yeah, I hear ya. It doesn't help that FedEx and UPS and such don't deliver today, monday, or tuesday (for the holiday) unless it's like 2nd Day Air or whatever. Blah. Oh well.

earsmack · Post by **earsmack** » Sat Dec 29, 2007 6:48 pm

Waiting on my tracking number...can't wait for the box...

Grahambo! · Post by **Grahambo!** » Sat Dec 29, 2007 7:01 pm

Anyone know if they really threw in free stuff for the inconvenience?

gurumonkey · Post by **gurumonkey** » Sun Dec 30, 2007 3:32 am

How is everyone getting serial numbers? how long did you have to wait?

i ordered the Box Suite probably 3 weeks ago. I ordered it using a student discount from Berkleemusic online, and i sent all the scans necessary via email as pdf's. I got an immediate response saying that the customercare adress was busy and that they would look at my order in a few days.

as of right now, i'm not even certain they've actually recieved my order! i sent a follow-up email to customercare and got nothing back.

any suggestions? should i be contacting someone different?

Happy New year!

roach808 · Post by **roach808** » Sun Dec 30, 2007 4:42 am

I'm not too happy bout the live suite shipping, cause ableton managed to screw up my address, and ship it via Fedex to Flagoler Beach, instead of Flagler Beach.

Upon seeing this little over-site, i emailed them about it ASAP only to get this today:

Dear Ableton Customer,

Happy holidays from the Ableton Customer Care Team! Thanks for contacting us;
we always appreciate hearing from our customers directly.

Due to the holiday season, our responses may be delayed.

The Ableton office will be closed for the winter holidays from December 24th
to December 26th, and again from December 31st to January 1st. Regular office
hours will resume on January 2nd.

In the meantime, you may find our website helpful:

Details on Live 7:
http://www.ableton.com/live

Frequently asked questions (upgrades and ordering):
http://www.ableton.com/pages/faq/shop

For pricing details, please see: http://www.ableton.com/pricing

Thank you for your understanding and patience.

Wishing you a wonderful holiday season, and happy New Year!

Best regards,

Ableton Customer Care Team

yeah, great support there. I would really like a new box for live, since I still have the box of ableton 1.5 sitting round. Hope they get off their ass and do something bout this.

earsmack · Post by **earsmack** » Tue Jan 01, 2008 6:26 pm

roach808 wrote:I'm not too happy bout the live suite shipping, cause ableton managed to screw up my address, and ship it via Fedex to Flagoler Beach, instead of Flagler Beach.

Zip code is what matters - did they get the zip code right? I would be surprised if one letter difference slowed down the package at all. You can still track it, right?

If you search for "Flagoler Beach" in Google it corrects you immediately. I would bet that FedEx can do this too - they are a pretty amazing company.

sxezskoz · Post by **sxezskoz** » Thu Jan 03, 2008 11:55 pm

I purchased Live 7 Boxed Suite on December 7th. Never received a tracking number from Ableton, only an apology for the delay regarding the manual printing machines which I received on December 13th. According to the invoice in the package, it shipped on December 28th and arrived today January 3rd. Shipped from Benicia, CA 94510 to Los Angeles, CA 90026. No stickers or extra goodies, just boxed suite. i should also mention I never once tried contacting Ableton regarding shipment.

USA Suite box shipping?

USA Suite box shipping?

Re: USA Suite box shipping?

HELP