This can't be serious..... best support answer ever!

nbinder · Post by **nbinder** » Thu Jan 15, 2009 11:56 am

It has in fact nothing to do with Ableton Live. You can use any Midi Monitor to see that the BCR stops sending data, yet still receives data.

sporkles · Post by **sporkles** » Thu Jan 15, 2009 3:45 pm

Machinate wrote:
dlf wrote:Exactly the same problem here. This time with three different BCR2000 machines. All of them exhibit the same problem. P
are you using a usb hub?

That might very well be the problem - cause I had problems when I got my
BCF recently, but they all went away when I plugged it directly into the computer's
USB port rather than via a hub. Another curious thing is that I intently neglected
installing the proper driver that time, so that the unit simply shows up as a
generic USB audio device. I still don't know if it's the hub or the driver that's
the culprit, but my Axiom 61 works just fine through the hub.

By the way; here is their reply to my question (which was (in more words):
fader number 5 doesn't work properly WTF?

My BEHRINGER Customer Support Team wrote: Perhaps you should refer to the attached quick guide for the BCF2000 which
would be able to help yo to solve the current problems that you are facing
with the unit.

We hope that we have been able to help you with this information.

Best regards,

Your BEHRINGER Customer Support Team

nbinder · Post by **nbinder** » Thu Jan 15, 2009 6:05 pm

Let's hope all future customers read forum posts like this and stop buying the Behringer crap until they realize that their biggest mistake was the ignorant we-don't-make-mistakes-it-must-be-you "support", which is no support at all.

I am replacing my BCR with a midibox. I don't care that it will cost more than twice the price and will take a lot of time to finish.

Behringer, you got me officially hating you.

Angstrom · Post by **Angstrom** » Thu Jan 15, 2009 6:33 pm

nbinder wrote:It has in fact nothing to do with Ableton Live. You can use any Midi Monitor to see that the BCR stops sending data, yet still receives data.

I had this problem with my first BCR.
I explained in very very intricate detail all the steps that I had taken. Make sure you eliminate yourself from 'doofus' category, where a lot of the human race reside.

Bear in mind that all support departments are given a big red button marked Doofus, that they reflexively hit if there is any hint that the person contacting them has not eliminated every variable.

Anyway - I sent them a bullet list of everything I had tried. The wrote back and said - send us your unit we will replace it.
3 days later I had a new unit and it has worked perfectly ever since.

the end.

doc holiday · Post by **doc holiday** » Fri Jan 16, 2009 10:11 pm

My BEHRINGER Customer Support Team wrote: Perhaps you should refer to the attached quick guide for the BCF2000 which
would be able to help yo to solve the current problems that you are facing
with the unit.

We hope that we have been able to help you with this information.

Best regards,

Your BEHRINGER Customer Support Team

RTFM from support! nice, but they should spell correctly if they pull the RTFM on you.

nbinder · Post by **nbinder** » Fri Jan 16, 2009 10:27 pm

Angstrom wrote:
nbinder wrote:It has in fact nothing to do with Ableton Live. You can use any Midi Monitor to see that the BCR stops sending data, yet still receives data.
I had this problem with my first BCR.
I explained in very very intricate detail all the steps that I had taken. Make sure you eliminate yourself from 'doofus' category, where a lot of the human race reside.

Bear in mind that all support departments are given a big red button marked Doofus, that they reflexively hit if there is any hint that the person contacting them has not eliminated every variable.

Anyway - I sent them a bullet list of everything I had tried. The wrote back and said - send us your unit we will replace it.
3 days later I had a new unit and it has worked perfectly ever since.

the end.

Thanks for your reply... I tried to do that, too... but they simply didn't answer. They marked the ticket as sucessful... Big sucess... one customer less.

sporkles · Post by **sporkles** » Fri Jan 16, 2009 10:38 pm

doc holiday wrote:
My BEHRINGER Customer Support Team wrote: Perhaps you should refer to the attached quick guide for the BCF2000 which
would be able to help yo to solve the current problems that you are facing
with the unit.

We hope that we have been able to help you with this information.

Best regards,

Your BEHRINGER Customer Support Team
RTFM from support! nice, but they should spell correctly if they pull the RTFM on you.

Not to mention that the attached quick guide says absolutely nothing on the
matter... Oh, wait, no; my bad:

That attached quick guide wrote:Restart the unit twice within 5 seconds, stand on your head and press all
sixteen buttons while moving the relevant fader up and down. This should
restore it to full capacity.