authorization problem

stonee · Post by **stonee** » Mon Dec 17, 2012 5:31 pm

Hey, this is probably a support question, but they don't seem to be as quick on the pickup as usual...

I recently had to get my logic board swapped out of my mac. when i went to open live 8.3.4, it made me re-authorize it. when i clicked unlock online, it opened live 8.3.1, and registered that live instead. when i deleted 8.3.1, when i tried to authorize it, it told me live was not installed on my computer.

is there a file I can delete to reset the authorization?

stonee · Post by **stonee** » Mon Dec 17, 2012 10:34 pm

I have nothing to do all evening and now I cant work on music

artpunk · Post by **artpunk** » Mon Dec 17, 2012 10:42 pm

Have you tried downloading the latest version of Live 8, installing that and re-authorising it? Your license should be good for all Live 8 versions, so not sure whats going on with the whole 8.3.4 - 8.3.1 thing...
Ableton support may not get back to you for a few hours right now as it is 23:40hrs in Berlin.
Hope you get it sorted!

stonee · Post by **stonee** » Tue Dec 18, 2012 7:28 pm

i did indeed. 2 days of productivity down the tubes, and I need to prep up for some shows comming up this week. not impressed with support right now...

Schwartz · Post by **Schwartz** » Thu Dec 20, 2012 4:09 am

Just curious, did you get this all sorted it out?

staylucid · Post by **staylucid** » Mon Jan 07, 2013 5:16 pm

I am getting this same error as well, after purchasing the upgrade to Suite. I try to authorize and it says Live is not installed on my computer.

staylucid · Post by **staylucid** » Fri Jan 11, 2013 5:22 am

It turns out my problem was only occurring on Firefox. Authorization worked fine using Chrome.

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