Search found 21 matches

by alexl_novation
Tue Jun 19, 2012 8:50 am
Forum: Music and Audio Production
Topic: Serious problems with midi map, please help.
Replies: 3
Views: 402

Re: Serious problems with midi map, please help.

Hi, The Sl MkII uses an advanced template to communicate directly with Live. This template is active when Automap is off (i.e. when the 'automap' button is not lit). Automap is only really used for controlling third-party Automap enabled plug-ins within Live. Therefore your do not need to use Automa...
by alexl_novation
Wed Jun 13, 2012 9:08 am
Forum: Music and Audio Production
Topic: User 1 (Launchpad)
Replies: 3
Views: 368

Re: User 1 (Launchpad)

Hi, I'm sorry to hear of the problems you have been experiencing and that you didn't receive a response on our user forums. I would be useful if we could take a look at your configuration of Ableton. Please could you contact technical support using the contact form on the Novation Answerbase. http:/...
by alexl_novation
Fri Jun 01, 2012 7:44 am
Forum: Music and Audio Production
Topic: Alternative to Novation SL 25 Mk II with decent keys?
Replies: 10
Views: 1317

Re: Alternative to Novation SL 25 Mk II with decent keys?

Hi Merges, I'm sorry to hear of the problems you are having with the key mechanism of your Sl MkII. Please contact Novation technical support about this as we might be able to help. At the very least we should be able to provide you with a replacement for the key which is currently broken. Here's a ...
by alexl_novation
Mon May 21, 2012 9:03 am
Forum: Music and Audio Production
Topic: Drivers of my launchpad not recognised in windows 7
Replies: 4
Views: 1309

Re: Drivers of my launchpad not recognised in windows 7

Hi benoit-1842, I'm sorry to hear of the problems you have been experiencing. Some good suggestions have been made here. If you continue to have problems then please contact Novation technical support using the contact form on the Novation Answerbase. http://www.novationmusic.com/answerbase/en/conta...
by alexl_novation
Thu May 17, 2012 9:35 am
Forum: Music and Audio Production
Topic: Using two separate controllers in Ableton with Reason
Replies: 1
Views: 312

Re: Using two separate controllers in Ableton with Reason

Hi, This should be possible. We'd need to take a closer look at your MIDI Sync preferences and the configuration of your tracks within Live. If you would like us to help with this please contact Novation technical support using the contact form below: http://www.novationmusic.com/answerbase/en/conta...
by alexl_novation
Thu May 17, 2012 9:29 am
Forum: Music and Audio Production
Topic: input channel conflict
Replies: 21
Views: 2039

Re: input channel conflict

Hi bfoster89, I'm sorry to hear of the problems you have been experiencing. Each of the XioSynth's inputs are separate entities. There isn't an option to combine these on the XioSynth therefore it is likely that this is a software issue. Please ensure that you have the latest version of the Novation...
by alexl_novation
Fri May 11, 2012 8:50 am
Forum: Music and Audio Production
Topic: Nocturn/Automap destroyed ableton
Replies: 11
Views: 2342

Re: Nocturn/Automap destroyed ableton

Hi, I'm sorry to hear of the problems you have been experiencing. If you are worried that your preferences are corrupt it would be worth deleting the preferences.cfg file by following the guide below. Please note that by doing this you will reset all of your preferences in Live. http://www.ableton.c...
by alexl_novation
Fri May 04, 2012 9:25 am
Forum: Music and Audio Production
Topic: Novation Nio 2/4 and Ableton
Replies: 1
Views: 310

Re: Novation Nio 2/4 and Ableton

Hi, I'm sorry to hear of the problems you have been experiencing. Please ensure that you have the latest Nio driver installed which can be found here: http://www.novationmusic.com/support/downloads/nio_2_4/ Also make sure that you have activated outputs 3 & 4 in Lives audio preferences. This is done...
by alexl_novation
Fri May 04, 2012 8:55 am
Forum: Music and Audio Production
Topic: Live 8.3 and Automap 4
Replies: 3
Views: 335

Re: Live 8.3 and Automap 4

Hi,

This is a slight graphical issue that we have noticed with Live 8.3. You should still be able to use your Novation controller with Live. Please let me know if you experience any problems.

Best regards,

Alex Lucas // Novation Technical Support
www.novationmusic.com
by alexl_novation
Thu Apr 19, 2012 8:33 pm
Forum: Music and Audio Production
Topic: Automap 4 crashes Live 8!!!
Replies: 7
Views: 842

Re: Automap 4 crashes Live 8!!!

Hi TB323, I'm sorry to hear of the problems you have been experiencing. I recommend contacting us directly about this so that we can do some in depth troubleshooting. Please submit a support enquiry using the contact form on the Novation Answerbase. http://www.novationmusic.com/answerbase/en/contact...
by alexl_novation
Thu Apr 19, 2012 8:27 pm
Forum: Music and Audio Production
Topic: Novation Zero SL MKii Issues
Replies: 2
Views: 329

Re: Novation Zero SL MKii Issues

Hi, Please follow the guide below to see if this resolves the issue. If it does not please contact Novation technical support using the contact form on the Novation Answerbase. http://www.novationmusic.com/answerbase/en/article.php?id=722 http://www.novationmusic.com/answerbase/en/contact.php Best r...
by alexl_novation
Thu Apr 19, 2012 8:20 pm
Forum: Tips & Tricks
Topic: Live Launchpad Control via Pro Tools Rewire?
Replies: 3
Views: 663

Re: Live Launchpad Control via Pro Tools Rewire?

Hi, Unfortunately Live's control surfaces and MIDI output ports are disabled when running as a Rewire slave. As Pro Tools can only run as a Rewire master, I'm afraid that it will not be possible to use all of the Launchpads features with Live in this scenario. The only option is to use the Launchpad...
by alexl_novation
Fri Mar 16, 2012 10:25 am
Forum: Users' Help Exchange - closed
Topic: Record automation with Remote SL?
Replies: 19
Views: 13540

Re: Record automation with Remote SL?

Hello,

Yes, it would be helpful if customers experiencing this problem could us to help us gather information on the problem. Please contact us using the contact form on the Novation Answerbase.

Best regards,
Alex Lucas
Novation Technical Support.
by alexl_novation
Thu Mar 15, 2012 10:15 am
Forum: Feature Wishlist
Topic: Multiple Audio Input Devices in Preferences.
Replies: 1
Views: 422

Re: Multiple Audio Input Devices in Preferences.

Hi,

We should be able to help you configure the Ultranova and Xio 25. Please get in touch using the contact form on the Novation Answerbase.

http://www.novationmusic.com/answerbase/en/contact.php

Best regards,
Alex Lucas
Novation Technical Support
www.novationmusic.com
by alexl_novation
Fri Mar 02, 2012 12:20 pm
Forum: Users' Help Exchange - closed
Topic: Begginer : Launchpad Problems
Replies: 6
Views: 2376

Re: Begginer : Launchpad Problems

Hi, I'm sorry to hear of the problems you are experiencing. First of all, please ensure that you have at least one MIDI channel enabled in the Advanced section of Automap's Software Setup. Once you have done this you should be able edit the mapping for both the Nocturn and Launchpad. When you are as...